Trainer, Revenue Cycle

Location:

Pay Range:

Responsible for assisting with the planning and implementation of financial counseling activities as it relates to onboarding a new practice and/or an employee. Train front end revenue cycle personnel in the roles for new hires, new practice transitions, and continuous training as needed. Support the financial goals of the company by being fiscally responsible in all areas, including staffing and purchasing.

• Train various revenue cycle roles in the network as needed.

• Prepare and present educational presentations and professional level reports.

• Create, prepare, review, and update new and existing policies and procedures as it relates to the Revenue Cycle workflows and responsibilities.

• Plan and assist with all revenue cycle education events and opportunities within the network with little to no assistance needed from outside resources.

• Present and support revenue cycle education workshops, which align with the revenue cycle blueprint and to ensure compliance with policy and procedures.

• Assist in developing/writing and maintaining the department Standard Operating Procedures.

• Make recommendations for improvement in processes and display ability to develop and implement improvement plan as needed in the department.

• Support the management and presentation of the educational needs of the network revenue cycle personnel.

Performance/Improvement

• Collaborate with Associate Director and Regional Director(s) in order to develop practice specific training needs that will collaboratively allow successful achievements of KPI goals in partnership with the practice(s).

• Has a working knowledge of revenue cycle projects and KPI's, how they relate to the best practice and industry standard benchmarks.

• Ensures performance improvement plans are developed and implemented when necessary.

• Analyzes, monitors, and communicates the results of training to practice and department stakeholders.

Communication

• Reviews all documentation, materials, and meeting PowerPoints prior to presentations to ensure professional and polished information is presented.

• Defines and produces best practice recommendations that adhere to AON Revenue Cycle Policy and Procedures.

• Engages with other internal team members to identify possible trends and issues that span across practices and regions.

• Builds relationships with practice leadership to ensure open communication.

• Communicates in a way that promotes trust and credibility between the revenue cycle team and practices.

• Strives to strengthen local and corporate relationships for positive outcomes.

• Escalates issues to revenue cycle leaders as necessary to ensure timely resolution.

• Works with front-end and back-end staff to communicate appropriate workflows.

• Ability to evaluate and establish workflows.

• Excellent communication, organizational, and time management skills.

• Working knowledge of MS Office applications including SharePoint, Teams, Outlook, Excel, Word, and PowerPoint.

• High level of interpersonal skills to handle sensitive and confidential situations.

• Understanding of medical terminology, managed care authorization process, ICD and CPT codes, collection experience and ability to calculate and collect patients' responsibility and insurance co-pay/coinsurance.

Education

• High school diploma, GED, or equivalent required.

• Associates Degree or higher in business health care administration, finance, or related field preferred.

Previous Experience

• A minimum of three (3) years' experience working in a healthcare, revenue cycle, performance improvement or healthcare business operations (preferably in a clinical oncology setting or business office) is required.

• Multi State experience required.

• Patient collections and insurance.

• Policy writing and creation, preferred.

• Conducting training sessions virtually and in person.

• Healthcare customer service.

• Medical Insurance Verification.

• Medical Coding, preferred.

• Radiation revenue cycle experience, preferred.

• Verifying pre-certification and/or prior authorization with medical insurance, required.

• Cash handling and monetary collection experience.

• Ability to calculate and collect patients' responsibility and insurance co-pay/coinsurance.

Core Capabilities

Self-Management

• Effectively manages own time, conflicting priorities, self, stress, and professional development.

• Self-motivated and self-starter with ability work independently with limited supervision.

• Ability to work remotely effectively as required.

• Must be able to work effectively in a fast-paced, multi-site environment with demonstrated ability to juggle competing priorities and demands from a variety of stakeholders and sites.

Adaptability

• Able to adjust quickly and seamlessly to change.

• Able to adapt and create multiple solutions to complex problems.

• Able to learn and adapt to different technology pieces and software.

• Able to adapt and adjust to increased workflows.

• Able to quickly learn procedures and processes of new practices, or another practice assigned.

Certifications/Licenses

• Valid Driver License for travel to clinics.

• Must comply with the AON Driver Safety Operations and Motor Vehicle Records Check Policy.

Travel

• Estimated to be 25 - 50% travel to network practices.

• Will be expected to work at any location to help meet business needs, including extensive travel with multiple extended overnight stays upward to a week at a time at other AON locations as needed.

Standard Core Workdays/Hours: Monday to Friday 8:00 AM - 5:00 PM