What are the responsibilities and job description for the IT Program Support Specialist position at American Optometric Association?
This position is located in our St. Louis office, but is eligible for a hybrid work arrangement.
Are you passionate about solving problems and providing exceptional customer service? Do you excel at using your technical expertise to deliver practical solutions and enhance user experiences? Join our team as an IT Program Support Specialist, where your skills will make a meaningful impact in optimizing operations and supporting our mission!
As an IT Program Support Specialist, you will assist in the discovery, design, delivery, and improvement of business applications and training programs. You will be instrumental in ensuring the smooth operation of our association management system (AMS) and other critical software, enabling our organization and affiliates to achieve their goals.
Key Responsibilities
- Provide day-to-day support, maintenance, and enhancements for the AMS, including user onboarding and configuration to meet organizational needs.
- Participate in AMS implementation, ongoing development, and support for both internal teams and affiliate organizations.
- Serve as the first point of contact for end-user support, resolving operational issues and escalating as needed.
- Assist with setting up, testing, and processing event registrations, memberships, and other products. Maintain updated training materials and knowledge base resources.
- Assist with end-user training sessions and participate in monthly and ad hoc support calls.
- Collaborate with AOA and affiliate staff to align technical solutions with organizational needs, identifying and supporting business improvement opportunities.
- Analyze, document, and propose improvements to current business processes. Gather and document reporting requirements.
Our Ideal Candidate
- Bachelor’s degree in Computer Science, Information Systems, Management of Information Systems, or a related field; OR 2–3 years of relevant experience/training; OR Equivalent combination of education and experience.
- Minimum 2 years of application support experience with enterprise-wide business systems.
- Familiarity with customer-centric methodologies and Business Process Management (BPM) practices.
- Excellent communication and interpersonal skills, with the ability to build relationships and work collaboratively with a wide range of internal and external partners.
- Proven track record of providing high-touch customer service, ensuring positive and professional interactions with end users.
- Experience in identifying, analyzing, and resolving complex issues and implementing effective solutions.
- Experience in financial or accounting software applications is a plus.
- Comprehensive understanding of software applications and websites.
- Ability to recommend and implement best practices in IT for non-profits or associations.
- Strong organizational skills and the ability to manage multiple priorities effectively.
Travel Requirements
This position may include travel to two to three meetings per year, or as needed.
Job Type: Full-time
Expected hours: 40 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Employee discount
- Flexible schedule
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Parental leave
- Professional development assistance
- Referral program
- Retirement plan
- Tuition reimbursement
- Vision insurance
Schedule:
- Monday to Friday
Work Location: Hybrid remote in St. Louis, MO 63141