What are the responsibilities and job description for the CUSTOMER SERVICE REPRESENTATIVE position at American Outdoor Brands Corporation?
Since 1852 Smith & Wesson has empowered Americans with the freedom, equality, and security promised by the Declaration of Independence and guaranteed by the Bill of Rights. It is this sense of safety and security that frees us to pursue our goals and dreams, define our future, and fulfill the promise of America.
BENEFITS
- Health, Dental & Vision
- Prescription Drug Coverage
- Employee Assistance Program
- Group Life Insurance
- Disability Insurance
- Investment 401K Plan & Profit Sharing
- Discounted Employee Stock Purchase Plan
- Paid Vacation, Holidays & Winter Shutdown
- Tuition Assistance Program
- Employee Product Discounts
- Service Awards
Location : Maryville, TN
Pay : Wage for this position starts at 17 / hr
SCOPE - The Customer Service Representative is responsible for handling all order inquiries, both written and verbal, regarding existing or completed orders. This position is the focal point for customer contact as it relates to inquiries on handgun and handcuff parts, aftermarket products (i.e. apparel, gifts, accessories, repairs and services), and the placement of orders.
ESSENTIAL RESPONSIBLITIES
NOTE : This list presents only the principal duties of the position and is not intended to be comprehensive. The duties and responsibilities listed above may be changed or supplemented at any time in accordance with business needs and conditions.
EDUCATION AND EXPERIENCE
COMPETENCIES AND SKILLS
PHYSICAL DEMANDS
NOTE : Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
WORK ENVIRONMENT AND PERSONAL PROTECTIVE EQUIPMENT
Within any of our facilities, employees may be exposed to manufacturing noise, airborne liquid chemicals, fine particulate dust, ambient temperatures, and industrial lighting. Work environment is similar to most manufacturing and distribution operations. May be exposed to excessive noise, temperatures, hazards associated with working around moving machinery, work in confined quarters, exposure to vibrations and shop lighting, continuous exposure to hot temperatures, may be humid, odors, dust, continuous exposure to mechanical hazards, and occasional exposure to chemical hazards.
The following Personal Protective Equipment is required :
The use of additional personal protective equipment (PPE) may be required when a job task(s) is being completed in or around your assigned department or in another department, this includes safety eyewear, hearing protection, and safety footwear.
Revised 04 / 10 / 2023
Equal Opportunity Employer Minorities / Women / Protected Veterans / Disabled