Technology Specialist

Since 1852 Smith & Wesson has empowered Americans with the freedom, equality, and security promised by the Declaration of Independence and guaranteed by the Bill of Rights. It is this sense of safety and security that frees us to pursue our goals and dreams, define our future, and fulfill the promise of America.

BENEFITS

Health, Dental & Vision

Prescription Drug Coverage

Employee Assistance Program

Group Life Insurance

Disability Insurance

Investment 401K Plan & Profit Sharing

Discounted Employee Stock Purchase Plan

Paid Vacation, Holidays & Winter Shutdown

Tuition Assistance Program

Employee Product Discounts

Service Awards

The IT Service Desk Support Specialist Level 2 role is to support and maintain intercompany technology equipment, software, and IT assets. This includes installing, configuring, diagnosing, repairing, and upgrading corporate hardware, software, and end user devices while ensuring its optimal performance. The candidate will also troubleshoot problem areas in a timely and accurate fashion and provide end user training and assistance where required. They also participate in IT project planning, technology specifications and working with vendors and other third-party partners. Patience and tact are essential, especially in the support of non-technical individuals. The ability to multitask in a busy environment and transfer accurate information to appropriate staff is critical to this position.

ESSENTIAL DUTIES AND RESPONSIBILITIES :

Manage and track inventory of hardware, including asset and software license management

Excellent verbal, and written skills required

Must possess above average time management and organizational skills

Flexibility in work schedule is required, participation in an on-call rotation to ensure 24 / 7 operations of critical systems, and the ability to work weekends, and holidays

Requires independent thinking, a methodical troubleshooting approach and a determination to overcome obstacles

Team player in a fast paced, customer focused service department

The ability to work with people in varied organizational relationships

Occasional travel is required as a part of this role

Other duties as assigned

Regular attendance (as defined in our policies) is required

NOTE : This list presents only the principal duties of the position and is not intended to be comprehensive. The duties and responsibilities listed above may be changed or supplemented at any time in accordance with business needs and conditions.

QUALIFICATIONS :

Associates Degree preferably in Information Systems, Computer Science or equivalent experience required

3-6 years' prior Help Desk Experience with troubleshooting, installing, and configuring desktop applications and hardware required

Prior experience with CAD / CAM software and CNC machines a plus

Experience in troubleshooting a wide variety of hardware and software

Competencies and Skills

Strong Customer Service Skills, supporting and interacting with end users is necessary

Knowledge of current office automation tools and hardware platforms is desirable

Self-motivated, able to work independently

Ability to adapt to corporate and manufacturing environments

Travel to other Smith & Wesson facilities will be required at least up to 50% during the relocation of Smith & Wesson's corporate headquarters to TN

LANGUAGE SKILLS :

• Good command of the English language, demonstrating excellent verbal and written communication skills

COMPUTER SKILLS :

TRAINING REQUIREMENTS :

Complete all necessary training as required by assigned department and position

Participate in and follow all company initiatives

PHYSICAL DEMANDS :

NOTE : Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

PERSONNEL PROTECTIVE EQUIPMENT :

Safety glasses with side shields and hearing protection is required when on factory floor.

The use of additional personal protective equipment (PPE) may be required when a job task(s) is being completed in or around your assigned department or in another department, this includes safety eyewear, hearing protection, and safety footwear.

All employees are required to apply ergonomic principles to all job tasks.

WORK ENVIRONMENT :

Normal office environment conditions

Within the Smith & Wesson manufacturing facility, employees may be exposed to manufacturing noise, airborne liquid chemicals, fine particulate dust, ambient temperatures, and industrial lighting

Work environment is similar to most manufacturing operations. May be exposed to excessive noise, temperatures, hazards associated with working around moving machinery, work in confined quarters, exposure to vibrations and shop lighting

Revised 10.3.23

Equal Opportunity Employer Minorities / Women / Protected Veterans / Disabled