Medical Front Office Staff

Who are we?

American Pain Consortium’s Center for Pain clinic is one of the oldest free standing non-hospital affiliated pain centers in the Midwest (originally established in 1993). Our Indiana clinic footprint includes Avon, Carmel, Evansville, Indianapolis, Greenwood, Kokomo, and Lafayette while our Ohio footprint includes Columbus, Dublin, Fairfield, and Springfield. We also have five Ambulatory Surgery Center locations. Our caregivers build strong teams that deliver exceptional interventional pain management care.

As an employer, our mission is to empower every member of our team to realize their maximum professional potential and create an environment conducive to our shared success. Our why centers around our 7 inspirations: the pursuit of excellence, empathy in everything we do, a culture of collaboration, open communication, creating a space for belonging and ongoing innovation, which yields the result of Bringing value.

What do we do?

Our clinical multidisciplinary approach to care delivers the correct intervention to each and every patient; each and every time through various pain management procedures including injections, open surgical cases with general anesthesia, physical therapy, and psychological services. Our Providers focus on helping individuals improve functionality to restore a more meaningful lifestyle.

APC values individuals with a strong work-ethic, embracing why they want to serve in the healthcare industry while maintaining a family and life balance. APC is seeking an individual who is wanting to learn, develop, and grow as an ASC Access Specialist in our organization.

Job Summary

The ASC Access Specialist assists in various clerical and other duties in our patient-centered facility by scheduling patients for follow-up care, answering the phone and triaging calls, routing to the appropriate area, greeting patients and visitors, entering patient demographic and insurance information into the Electronic Medical Record (EMR), and scanning patient documentation into the chart, customer service, and empathetic care to the incoming patient population.

Essential Duties & Responsibilities (What You’ll Do)

• Check-in, check-out, and complete registration for each patient according to the service being performed and location of care.
• Check out patients at the end of their appointments and schedule return visits.
• Resolve patient accounts providing patients with financial clearance options including partial payments, payment options, and financial assistance. Properly receive patient payments and maintain drawer.
• Complete items of acknowledgement of patient responsibility or Advance Beneficiary Notice of Noncoverage (ABN) form. Refer patients to Financial Counseling when need is identified for financial screening.
• Copy, Scan, Index and route all documents related to the encounter appropriately. Document critical information accurately to ensure prompt authorization, referrals, and scheduling.
• Ensure departmental compliance of entering correct data into the appropriate systems for standard workflow documentation.
• Verify each patient completes applicable paperwork correctly. Accurately aid and educate patients in completing any forms needed for the visit such as New Patient, consents, ROI forms, etc. Obtain signature and explain on all applicable forms for every patient or their representative. Build new patient charts.
• Obtain and scan all insurance cards, Government issued Photo ID accurately matching legal name and perform Quality Check on each scanned image for legibility.
• Accurately verify patient insurances and meets organizational standard.
• Accurately identifies all insurances, including workers compensation and accident liability.
• Verify and asks appropriate questions to determine primary and secondary liability orders for all third-party payers.
• Perform pre-service duties related to scheduled procedures and communicate directly with patients and providers on any procedure specific instructions, education, and/or requirements.
• Deliver a positive patient experience in all encounters. Provide instruction to patients on preparation of documents needed and expectations for visit. Act as a patient/physician liaison for other patient needs and questions. Perform any written or verbal communication necessary to exchange information with designated contacts internally and externally promoting effective working relationships.
• Provide copies of routers, appointments, and other applicable forms to the appropriate staff such as Pre-cert / PT / Billing / physician / MRI /etc.
• Send referrals to outside physicians and facilities for patients, including any pertinent medical records that may be needed.
• Answer phone lines applicable to the office, triages effectively, and dispatches to the appropriate areas.
• Demonstrate mastery of enterprise-wide scheduling process and software.
• Schedule multiple services throughout the organization’s entities while balancing departmental resources, utilization requirements, and addressing physician/patient requests or needs.
• Stay up to date with required documentation for clinical research participation. Coordinates with physician and applicable patients as necessary to gather required information and report it appropriately to the clinical research group.
• Aid in the closure of the front office daily. Check the facility to ensure tidiness and cleanliness.
• Other duties as assigned

Minimum Qualifications (What We Are Looking For)

• Excellent verbal and written communication skills.
• Excellent interpersonal and customer service skills.
• Excellent organizational skills and attention to detail.
• Excellent time management skills with a proven ability to meet deadlines.
• Strong analytical and problem-solving skills.
• Ability to prioritize tasks and to delegate them when appropriate.
• Ability to function well in a high-paced and at times stressful environment.
• Proficient with Microsoft Office Suite or related software.

Education and/or Experience Requirements

• High school diploma required
• Experience with check in, scheduling, and check out functions within the Healthcare Industry preferred
• Experience with an EMR system a plus.

Competencies

To perform the job successfully, an individual should demonstrate the following, which is included, but not limited, to:

• Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.
• Customer Service - Responds promptly to customer needs; Responds to requests for service and assistance; Meets commitments.
• Respect for Others - Treats patients, physicians, and colleagues in a professional, respectful, compassionate manner.
• Respect for Privacy - Handles all patient, company, and staff information in a confidential manner compliant with all state and federal regulations and the APC Code of Conduct.

Physical Requirements

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Standing and/or walking 30% of time
• Sitting 70% of the time
• Occasional lifting, stooping, kneeling, crouching, and reaching.

Supervisory Responsibilities

This position has no supervisory responsibilities

Travel

This position may require some travel for coverage at other locations

Benefits (Work Perks)

Included for all full-time positions

• Medical, Dental, and Vision Insurance
• Paid Time Off
• Paid Holidays
• Matching 401K plan
• Other

Equal Employment Opportunity

American Pain Consortium Management, its affiliates, and subsidiaries are an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, disability, protected veteran status, national origin, sexual orientation, gender identity or expression (including transgender status), genetic information or any other characteristic protected by applicable law.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Retirement plan
• Tuition reimbursement
• Vision insurance

Schedule:

• Monday to Friday

Application Question(s):

• What are your salary expectations?

Education:

• High school or equivalent (Required)

Ability to Commute:

• Lafayette, IN 47905 (Required)

Work Location: In person