Referral Coordinator

Who are we?

American Pain Consortium’s Center for Pain clinic is one of the oldest free standing non-hospital affiliated pain centers in the Midwest (originally established in 1993). Our Indiana clinic footprint includes Indianapolis, Greenwood, Avon, Jasper, Kokomo, Evansville, and Lafayette while our Ohio footprint includes Columbus, Dublin, and Springfield. We also have 5 Ambulatory Surgery Center locations. Our caregivers build strong teams that deliver exceptional interventional pain management care.

As an employer, our mission is to empower every member of our team to realize their maximum professional potential and create an environment conducive to our shared success. Our why centers around our 7 inspirations: the pursuit of excellence, empathy in everything we do, a culture of collaboration, open communication, creating a space for belonging and ongoing innovation, which yields the result of Bringing value.

What do we do?

Our clinical multidisciplinary approach to care delivers the correct intervention to each and every patient; each and every time through various pain management procedures including injections, open surgical cases with general anesthesia, physical therapy, and psychological services. Our Providers focus on helping individuals improve functionality to restore a more meaningful lifestyle.

Behind the scenes are APC’s support departments which include areas like Operations Support, Pre-Service, Billing, Human Resources, Marketing, and Accounting. APC values individuals with a strong work-ethic, embracing why they want to serve in the healthcare industry while maintaining a family and life balance. APC is seeking an individual who is wanting to learn, develop, and grow in a role in their Marketing Department.

Job Summary

American Pain Consortium is seeking a detail-oriented and organized Referral Coordinator to join our team. This role is responsible for generating referrals through relationship development with referring offices, managing incoming and outgoing patient referrals, ensuring timely and accurate processing, coordinating with providers, and maintaining clear communication with patients and referring healthcare professionals. The ideal candidate has strong administrative skills, excellent communication abilities, and experience in a healthcare setting.

Essential Duties & Responsibilities (What You’ll Do)

• Develops long-term referral relationships while achieving the highest level of customer service and satisfaction.
• Expands local physician network and manages physician outreach program.
• Meets with local practices, hospital administrators, physicians, and clinical directors to provide information on patient support and services available.
• Acts as a liaison between physicians, clinicians, and APCM associates to resolve problems, provide and obtain information, and maintain positive working relationships.
• Process and track incoming and outgoing referrals in a timely manner.
• Coordinate with referring and receiving healthcare providers to ensure seamless patient care.
• Verify insurance eligibility and obtain necessary authorizations for referred services.
• Maintain accurate and up-to-date records in the electronic medical record (EMR) system.
• Communicate with patients regarding their referral status, appointments, and required documentation.
• Work closely with physicians, clinical staff, and administrative teams to streamline referral workflows.
• Identify and resolve any barriers to the referral process, ensuring efficient patient access to care.
• Ensure compliance with HIPAA regulations and company policies.
• Generate reports and track referral trends for quality improvement.

Minimum Qualifications (What We Are Looking For)

• Excellent verbal and written communication skills.
• Excellent interpersonal and customer service skills.
• Excellent organizational skills and attention to detail.
• Excellent time management skills with a proven ability to meet deadlines.
• Strong analytical and problem-solving skills.
• Ability to prioritize tasks and to delegate them when appropriate.
• Ability to function well in a high-paced and at times stressful environment.
• Proficient with Microsoft Office Suite or related software.

Education and/or Experience Requirements

• High school diploma or equivalent (Associate’s or Bachelor's degree in healthcare administration or related field preferred).
• 1-3 years of experience in a healthcare setting, preferably in referrals, scheduling, or medical administration.
• Proficiency in EMR systems and Microsoft Office Suite.
• Strong organizational skills with the ability to multitask in a fast-paced environment.
• Excellent communication and interpersonal skills.
• Knowledge of insurance processes, authorizations, and medical terminology is a plus.

Competencies

To perform the job successfully, an individual should demonstrate the following, which is included, but not limited, to:

• Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.
• Customer Service - Responds promptly to customer needs; Responds to requests for service and assistance; Meets commitments.
• Respect for Others - Treats patients, physicians, and colleagues in a professional, respectful, compassionate manner
• Respect for Privacy - Handles all patient, company, and staff information in a confidential manner compliant with all state and federal regulations and the APC Code of Conduct.
• Project Management - Develops project plans; Coordinates projects; Communicates changes and progress; Completes projects on time and budget.

Physical Requirements

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Standing and/or walking 50% of time
• Sitting 50% of the time
• Occasional lifting, stooping, kneeling, crouching, and reaching.

Supervisory Responsibilities

This position has no supervisory responsibilities.

Travel

This position requires frequent travel.

Benefits (Work Perks)

Included for all full-time positions

• Medical, Dental, and Vision Insurance
• Paid Time Off
• Paid Holidays
• Matching 401K plan
• Other

Equal Employment Opportunity

American Pain Consortium Management, its affiliates, and subsidiaries are an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, disability, protected veteran status, national origin, sexual orientation, gender identity or expression (including transgender status), genetic information or any other characteristic protected by applicable law.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Tuition reimbursement
• Vision insurance

Schedule:

• Monday to Friday

Education:

• Associate (Preferred)

Experience:

• Medical scheduling or referrals: 1 year (Preferred)

Ability to Commute:

• Evansville, IN 47714 (Required)

Willingness to travel:

• 50% (Required)

Work Location: In person