Service Manager

Job Description:

Overview

The role of the Service Manager is to support the technicians in their pest management objectives in both commercial and residential accounts. This position is responsible for managing a group of 10-15 Service Technicians in the field, overseeing their day-to-day activities and professional development while ensuring the delivery of stellar customer service. Additionally, this role provides safe and effective pest management solutions to evaluate new customers’ needs, maximizes required performance outcomes, keeps records of service activities, and submits reports to management as required. 

Essential Functions & Responsibilities

Day-to-day functions of the Service Manager include:

• Professional development of assigned Service Technicians
  • Evaluating quality of work completed and service being delivered
  • Participate in review and evaluation process with their Assistant BM and Branch Manager
  • Administering training, coaching, corrective actions, and performance plans
  • Vehicle inspections
• Conducting daily one on ones with each team member
• Responding to customer’s needs in a professional and timely manner
• Planning and scheduling weekly and monthly team meetings
• Meeting with clients to troubleshoot residential and commercial locations
• Working with the Communication Center to ensure fluid transfer from phones to field operations
• Accurately completing paperwork in a timely manner
• Attending all scheduled training
• Review and approval of all timecards including comparing them to Azuga and PestPac
• Approval of paid time off for assigned Service Technicians
• Visit trouble accounts for the branch as needed
• Other duties as assigned
• Participate in 24/7 on-call after hours rotation program

Qualifications

• Minimum 2 years’ experience in pest control or in a managerial/supervisory role
• Currently holds state issued pest control registrations, licenses, and certifications or will obtain within 90 days of assuming the role
• Ability to safely move about customer locations, ascend/descend stairs and ladders to service out of the way areas, and position self to conduct service under/around furniture, equipment, and tight spaces
• Ability to safely move items and equipment weighing up to 50 pounds
• Ability to work outdoors in all regular seasonal weather conditions
• Technical proficiency with computers, smart phones, PestPac, etc.
• A valid driver’s license with an acceptable driving record
• The ability to read, write, speak, and comprehend English
• Good oral and written communication skills
• Solid attention to detail
• Legal eligibility to work in the U.S.
• Availability to work a flexible schedule (typical hours range between 6:00 a.m. and 6:00 p.m. with occasional exceptions)
• Availability to work some weekends
• High school degree or equivalent