What are the responsibilities and job description for the Customer Service Representative - Plumbing Dispatcher position at American Plumbing Heating and Cooling - Pensacola/Milton?
Are you ready for an exciting and adventurous career? Look no further! American Plumbing Heating and Cooling is seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative - Plumbing Dispatcher. This position will make a competitive wage of $18 - $25 per hour.
Aside from earning competitive pay, you get to enjoy the following benefits and perks:
- Health, dental, and vision
- 401(k) retirement plan
- Generous paid time off (PTO)
Additionally:
- A company phone and laptop
- Bonuses for performance
A DAY IN THE LIFE
In this role, you'll be the superhero behind the scenes, answering customer phone calls with your empathetic and authentically likeable personality, while also dispatching and scheduling calls like a seasoned pro. And the fun doesn't stop there! You'll have the opportunity to debrief with our amazing technicians, ensuring that everything went smoothly and our customers are satisfied. As part of our high-performance and energetic team, you'll never have a dull moment. So, if you're a problem solver who thrives in a fast-paced, adventurous environment, then don't miss out on this amazing opportunity!
YOUR SCHEDULE
There are both full-time and part-time schedules available for this position. Typically, you will work from 4 pm - 11 pm, Monday - Friday. Additional hours are available during the day or on weekends.
REQUIREMENTS
- 2 years of customer service experience
- Experience customer relationship management software
- Ability to diffuse situations with upset customers
- Excellent problem-solving skills
- Ability to work and communicate well with field staff
Additionally, the following would be a plus:
- ServiceTitan experience
- Plumbing or HVAC experience
- Experience pulling permits and requesting inspections
AMERICAN PLUMBING HEATING AND COOLING: OUR MISSION
We're dedicated to exceptional service, professionalism, and customer satisfaction, building a strong industry reputation rooted in expertise, integrity, and quality workmanship. Join us and be part of a collaborative environment with a family-like culture, regular company events, and a commitment to work-life balance. Showcase your leadership skills, embrace mentorship, and enjoy ongoing professional development to advance your career. At American Plumbing Heating and Cooling, your success is our focus.
READY TO APPLY?
If you have these qualities and meet the basic job requirements, we'd love to have you on our team. Apply now using our quick and easy online application!
Salary : $18 - $25
