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American President Lines is hiring: IT Techical Writer in Jacksonville

American President Lines
Jacksonville, FL Full Time
POSTED ON 2/21/2025
AVAILABLE BEFORE 5/17/2025

Location : Jacksonville Fl, US

IT Technical Writer

CEVA Logistics provides global supply chain solutions to connect people, products, and providers all around the world. Present in 170 countries and with more than 110,000 employees spread over 1,500 sites, we are well on our way to achieving our vision : to be a Top 5 global 3PL.

We believe that our employees are the key to our success. We want to engage and empower our diverse, global team to co-create value with our customers through our solutions in contract logistics and air, ocean, ground, and finished vehicle transport. That is why CEVA Logistics offers a dynamic and exceptional work environment that fosters personal growth, innovation, and continuous improvement.

DARE TO GROW! Join CEVA Logistics, and you will be part of a team that values imagination, encourages boldness and exemplarity, and is committed to excellence in everything we do. Join us in our mission to shape the future of global logistics as we become a global leader in the logistics industry. As we continue growing at a fast pace, will you “Dare to Grow” with us?

YOUR ROLE

Key IT resource responsible for centralizing and standardizing communications and knowledge management for the Matrix Transportation and Supply Chain Platform. Will coordinate brand, web, and user outreach to support the platform’s internal communications, such as product announcements and presentation development. The ideal candidate has excellent communication and technical skills, and a desire to have a meaningful impact. Models and acts in accordance with our guiding principles and core values.

WHAT ARE YOU GOING TO DO?

  • Manage the Matrix Transportation and Supply Chain Platform’s online presence, the MatrixWiki knowledge database. This includes regular updates to the site, build out of new pages, provide analytics and reporting on a periodic basis.
  • Lead the development of annual, multi-faceted communications strategy that drives Platform perception across its products, updates / improvements, new projects, accomplishments, and agenda.
  • Manage a communications content production timeline to deliver key Platform communications (newsletters, emails, website, etc.)
  • Drive the graphic design creative strategy for all projects (newsletters, email, website, etc.)
  • Write the Matrix Platform Release articles to promote new features and updates in coordination with leadership. Facilitate its distribution through email and publication on the MatrixWiki.
  • Build PowerPoint presentations to support the platform’s features and functions, as well as coordinate and assist with presentations that meet leadership team needs. Maintain a slide library of content that can be repurposed across needs.
  • Serve as editor, content manager, writer, and graphic designer for the Matrix Transportation Platform’s newsletter.
  • Develop and maintain brand consistency in all forms of communication and within the Matrix Platform.
  • Generate help documentation for the Platform.
  • Research and implement new communication strategies.
  • Lead and develop team members.
  • Perform other duties as assigned.

WHAT ARE WE LOOKING FOR?

Education and Experience :

  • Bachelor's Degree in communications, computer science, or relevant technical field.
  • Minimum of 3 years of technical writing and / or business analyst experience for a software company.
  • Specialist Knowledge & Skills :

  • Understanding of SDLC, experience working in a software development environment, writing technical documents for customer use.
  • Collaborative mindset, excellent verbal and written communication skills, fluent in English, editing, and proofreading skills.
  • WHAT DO WE HAVE TO OFFER?

    With a genuine culture of recognition, we want our employees to grow, develop and be part of our journey. We offer a benefits package with a focus on your well-being. This includes competitive Paid Time Off, 401(k), health insurance, and an employee benefits platform that offers discounts on gym memberships and a diverse range of retail, travel, car, and hospitality brands, including important offerings like pet insurance.

    We are a team in every sense, and we support each other and work collaboratively to achieve our goals together.

    It is our goal that you will be compensated for your hard work and commitment, so if you’d like to work for one of the top Logistics providers in the world then let’s work together to help you find your new role.

    ABOUT TOMORROW

    We value your professional and personal growth. That’s why we share plenty of career opportunities for you to thrive within CEVA. This role can be the first step on your career path with us. You can stay in the same job family, find a new family to grow in (an almost limitless number of options) or find your own path. Join CEVA for a challenging and rewarding career.

    CEVA operates in a multicultural, global environment and is a richly diverse organization operating seamlessly as one company. We aim to attract, motivate and retain the best people in our industry, whatever their background. We share the same passion to deliver world-class solutions to our customers. We have the best supply chain professionals in the industry and develop this talent in an inspiring work environment.

    CEVA Logistics is proud to be an equal opportunity workplace and an affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status or any other characteristic. We are an Equal Opportunity Employer of Minorities, Females, Protected Veterans, and Individuals with Disabilities.

    Please note : Legitimate CEVA Logistics recruitment processes include communication with candidates through recognized professional networks, such as LinkedIn or via an official company email address : firstname.lastname@cevalogistics.com. We recommend that you do not respond to unsolicited business propositions and / or offers from people with whom you are unfamiliar.

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