Role Purpose
Mixes and serves alcoholic and non-alcoholic drinks to Guests of bar and service bar following standard recipes and the company's alcoholic beverage policies; merchandises drinks; and is attentive to Guests, making them feel welcome, at all times.
Key Responsibilities & Accountabilities
- ID all Guests ordering alcoholic beverages who appear to be 40 years old or younger.
- Maintains a warm, welcoming, Corner Bar atmosphere
- Properly and promptly prepare, garnish, and serve drinks to Guests
- Provides a personal touch to repeat guests such as learning names and favorite drinks
- Coordinate food orders from Guests seated in the bar area with the kitchen
- Learn the menu and make recommendations when appropriate
- Upsells Guests on food or drink items where appropriate
- Keeps a clean, organized bar area
- Accurately rings up all orders in the POS system
- Following all relevant brand standards for service
Key Decisions
Influences
Following standards for Responsible Service of AlcoholGuest ExperienceMeasures of Success
Consistently fulfill the Key Responsibilities and Accountabilities aboveGuest satisfaction scoresKnowledge of DrinksKeeping a clean and presentable Bar areaFollowing standards of Responsible Service of AlcoholQualification Requirements
Must be dressed neatly and well groomed in company approved uniform at all timesMust be able to operate P.O.S. system , make change correctly and make credit card transactionsMust be able to calmly respond to angry Guests and notify a ManagerMust be able to pass bar validationMust be able to respond clearly to Guests' requestsMust be able to hear well amongst loud background noiseMust be able to frequently lift 30 lb. cases and carry short distances, up or down stairsCompetencies
EXPERT INSTIGATORS (Friendliness, Hospitality) : creates a seamless guest experience for by being the face of the bar, welcoming the guests, and enthusiastically meeting their needs.
Creates a strong first impression promptly greeting guests, even if they are not coming to the bar areaRemembers the names and favorite drinks of regular guestsMakes a difference in the guest experience by personalizing service to exceed guest expectationsGoes above and beyond to establish a personal connection with guests to make them feel warm, welcome and appreciatedMakes the bar an attractive and exciting place to visitEstablishes a strong rapport with all guests to create Friday's fans and repeat businessAble to read guests needs and feelings and tailors their approach to match their moodCOMMUNICATION (Sociability, Friendliness) : creates an enviornment of ongoing, open, back-and-forth diaologue with coworkers and guests.
Interacts in an open, sincere manner to build rapport with guests and team membersUses tact in their interactions with guests and keeps conversation positive and productive.Listens attentively and actively and responds appropriatelyAsks open-ended thoughtful questions to create two-way conversationsMakes communication with the team an ongoing process through formal and informal meetings before, during, and after the shiftFLAIR & SALESMANSHIP (Drive & Energy, Salesmanship) : Sells the TGI Friday's experience by creating an entertaining show in the bar
Demonstrates a unique, irreverent style that is personal and memorableConfidently makes and serves enticing drinks guests wantPossesses a contagious energy that translates to guests and team membersKnows TGI Friday's drinks and menu items and is able to speak knowledgeably to make personal recommendationsGrows the business and expertly upsells menu items where appropriateProactively looks for ways to improve the guest experience and takes initiative to make changes as neededPERSONAL OWNERSHIP & ACCOUNTABILITY (Acceptance of Authority, Dependability) : Takes ownership for the bar area, demonstrates a strong sense of personal accountability
Knows and enforces all applicable laws and regulations around serving alcoholConsistently executes on standards of responsible service of alcoholEffectively sets up the bar before their shift in order to have everything they need on hand.Keeps the bar area clean, presentable, and engaging to the guestsDemonstrates global awareness by knowing what is happening throughout the bar at all times.Admits mistakes and takes prompt action to correct themDemonstrates knowledge of fundamental liquors, drink recipes, and the craft of mixology.Consistently delivers the same quality of service and energy and encourages fellow staff to do the sameFLEXIBILITY & STRESS TOLERANCE (Stress Tolerance, Dependability) : Knows that anything can and will happen and is willing to mix things up anyway
Addresses daily challenges and obstacles with confidence and a positive attitudeConfidently handles many tasks and demands at once without becoming visibly overwhelmed or flusteredPromptly anticipates and reacts to potential guest needs and problemsDives into peak service situations with energy and easeMaintains an even-tempered demeanor and stays in control of situations at all timesProactively handles escalating situations in a calm, mature, and tactful mannerTEAMWORK & COLLABORATION (Sociability, Friendliness) : Fuels an environment where everyone pitches in and gets along
Recognizes the importance of working together to accomplish goalsEagerly accommodates guest overflow from the dining areaActively promotes cooperation, respect, and acceptance of all team membersEstablishes positive and supportive working relationships with all team members to maintain a productive environmentWorks seamlessly with the bar and BOH staff to stay on top of guest needsServes as a role model and mentor for team membersPI263101460
