Role Purpose
To ensure that Friday's restaurants are clean and presentable to provide a quality guest experience.
Responsibilities / Relationships
- Responsible for ensuring all trash is disposed of accordingly
- Cleaning and sanitizing kitchen and cooking equipment
- Dusting and cleaning windows, counters, tables, and woodwork
- Maintains cleanliness of restroom, perimeter of building and parking lot
- Work with a team and individually to complete cleaning tasks in an efficient and timely manner
- Follow proper food / health safety precautions and processes
- Perform duties as directed by management
Key Decisions
Influences :
Guest ExperienceIssues around cleanliness and sanitationMeasures of Success
Consistently fulfill the Key Responsibilities and Accountabilities aboveGuest satisfaction scoresCleanliness and sanitationQualification Requirements
Previous experience cleaning restaurants and equipment a plusMust be able to work with team membersMust have professional appearance and conductMust be thorough and detail orientedAbility to adapt and take directionMust be able to work individually and as a part of a teamMust have strong work ethic and initiativeMust be a team player and good communicatorKnowledge, Skills and Abilities
PASSION FOR THE GUEST (Friendliness, Sociability) : actively contributes to fun, friendly and engaging service
Understands how their role impacts the guestDisplays a caring attitude towards guests.Contributes to the guest experience through knowledge of job and productsDemonstrates a service attitude by providing support to those who are directly serving the guestConsistently follows recipe directions to provide quality food that meets the guests' expectationsHandles special requests in a responsive and positive wayUtilizes customer feedback to provide a better guest experienceCOMMUNICATION (Sociability, Cooperation) : keeps the lines of communication positive, open and productive
Pays close attention to guests' and coworkers' special requests to ensure accuracyResponds positively to conflict situations and works to find appropriate solutionsKeeps interaction positive and productive; avoids conveying negative messagesShares information with others to raise awareness of potential needs and concernsListens carefully and attentively to others without interruptingAsks thoughtful questions to ensure proper understanding of the message being conveyedContributes to pre-shift meetings by providing relevant updates and asking appropriate questionsPASSION & INITIATIVE (Drive & Energy, Dependability) : keeps it fun and keeps up with the pace
Shows guests and team members that he / she genuinely enjoys the jobDisplays passion, energy and pride in doing the job rightExhibits ability to learn the craft and a desire to continue to develop and grow.Works with a strong sense of urgency and drive; pushes for quick, yet accurate resultsFocuses on the way he / she approaches a task, not just the task itselfTakes independent action to improve existing systems and processesEnthusiastically promotes the TGI Friday's brand and menu itemsRELIABILITY & ACCOUNTABILITY (Acceptance of Authority, Dependability, Integrity) : Works hard and delivers quality results
Arrives on time and ready to work dressed in proper uniformAttends all required shift meetings and is prepared to contributeFollows proper safety and sanitation procedures; does not take shortcuts that may jeopardize quality standardsMinimizes wastes and costs (e.g., maintains proper rotation of inventory)Balances speed of production with accuracy and qualityResponds to complaints about food quality issues by owning the situation and solving the problem quickly and properlyUses good judgment and acts with integrity in all dealings; demonstrates consistency in words and actionsFLEXIBILITY & STRESS TOLERANCE (Stress Tolerance, Dependability) : Knows that anything can and will happen and handles uncertainty in a calm, controlled manner
Addresses daily challenges and obstacles with confidence and a positive attitudeHandles multiple tasks without becoming visibly overwhelmed or flusteredEasily adjusts to meet changing demands and new responsibilitiesPrioritizes effectively and multitasks to ensure all tasks are completed by the end of the shiftMaintains an even-tempered demeanor even in stressful situationsResponds calmly to problems and controls emotional reactionsHandles him / herself in a professional manner at all timesTEAMWORK & COLLABORATION (Friendliness, Cooperation) : Fuels an environment where everyone pitches in and gets along
Recognizes the importance of working together to accomplish goalsActively promotes cooperation, respect, and acceptance of all team membersEstablishes positive and supportive working relationships with all team members to maintain a productive environmentTakes on additional responsibilities to ensure proper coverage during rush periodsReaches out to team members when necessary to ensure timely completion of all tasksTakes advantage of opportunities to set an example for new or inexperienced team membersPI263105685
