Role Purpose
To prepare a wide variety of foods according to recipe requirements and to adhere to product sensitivities and plate presentation. To ensure that all prepared food meets TGI Friday's standard of excellence.
Key Responsibilities & Accountabilities
- Ensures that all prepared food meets TGI Friday's standard of excellence, follows recipe requirements, and adheres to product sensitivity and plate presentation guidelines.
- Keeps updated on recipe changes. Ensures proper execution of recipe procedures to maintain a high quality and consistent product.
- Keeps entire kitchen clean; stocks and sets up rotation.
- Keeps prepared food continuously moving out of the kitchen.
- Communicates ticket times and potential problems with the service staff, kitchen staff and Managers.
- Completes assigned prep work for stocking and set up of station. Breaks down and cleans station thoroughly every day.
- Requisitions products on a timely basis. Operates and maintains equipment properly.
- Cleans and sanitizes throughout the shift.
- Ensures proper rotation of all products and stocks products to par. Labels, day dots and signs all products. Obtains Manager signature on all products.
- Keeps immediate supervisor promptly and fully informed of all problems or unusual matters of significance and takes prompt corrective action where necessary or suggests alternative courses of action which may be taken.
Key Decisions
Influences :
Guest ExperienceFollowing and enforcement of standards of cleanliness and presentationManagement of inventoryMeasures of Success
Consistently fulfill the Key Responsibilities and Accountabilities aboveGuest satisfaction scoresFood quality and costCleanliness and sanitationQualification Requirements
Must be able to perform multiple tasks, while maintaining required standards of operation, in daily activities.Must also be able to perform duties that ensure Guest satisfaction.Must produce items exactly according to recipe to ensure Guest satisfaction and control food costs.Must follow food handling and sanitation procedures to control food costs and ensure Guest and Team Member safety. Ensures positive Team Member morale.Must be able to read Guest ordersMust be able to hear kitchen, window person and / or Manager requests in the midst of loud background noiseMust be able to frequently lift and carry up to 70 lbs.Competencies
PASSION FOR THE GUEST (Friendliness, Sociability) : actively contributes to fun, friendly and engaging service
Understands how their role impacts the guestDisplays a caring attitude towards guests.Contributes to the guest experience through knowledge of job and productsDemonstrates a service attitude by providing support to those who are directly serving the guestConsistently follows recipe directions to provide quality food that meets the guests' expectationsHandles special requests in a responsive and positive wayUtilizes customer feedback to provide a better guest experienceCOMMUNICATION (Sociability, Cooperation) : keeps the lines of communication positive, open and productive
Pays close attention to guests' and coworkers' special requests to ensure accuracyResponds positively to conflict situations and works to find appropriate solutionsKeeps interaction positive and productive; avoids conveying negative messagesShares information with others to raise awareness of potential needs and concernsListens carefully and attentively to others without interruptingAsks thoughtful questions to ensure proper understanding of the message being conveyedContributes to pre-shift meetings by providing relevant updates and asking appropriate questionsPASSION & INITIATIVE (Drive & Energy, Dependatiblity) : keeps it fun and keeps up with the pace
Shows guests and team members that he / she genuinely enjoys the jobDisplays passion, energy and pride in doing the job rightExhibits ability to learn the craft and a desire to continue to develop and grow.Works with a strong sense of urgency and drive; pushes for quick, yet accurate resultsFocuses on the way he / she approaches a task, not just the task itselfTakes independent action to improve existing systems and processesEnthusiastically promotes the TGI Friday's brand and menu itemsRELIABILITY & ACCOUNTABILITY (Acceptance of Authority, Dependability, Integrity) : Works hard and delivers quality results
Arrives on time and ready to work dressed in proper uniformAttends all required shift meetings and is prepared to contributeFollows proper safety and sanitation procedures; does not take shortcuts that may jeopardize quality standardsMinimizes wastes and costs (e.g., maintains proper rotation of inventory)Balances speed of production with accuracy and qualityResponds to complaints about food quality issues by owning the situation and solving the problem quickly and properlyUses good judgment and acts with integrity in all dealings; demonstrates consistency in words and actionsFLEXIBILITY & STRESS TOLERANCE (Stress Tolerance, Dependability) : Knows that anything can and will happen and handles uncertainty in a calm, controlled manner
Addresses daily challenges and obstacles with confidence and a positive attitudeHandles multiple tasks without becoming visibly overwhelmed or flusteredEasily adjusts to meet changing demands and new responsibilitiesPrioritizes effectively and multitasks to ensure all tasks are completed by the end of the shiftMaintains an even-tempered demeanor even in stressful situationsResponds calmly to problems and controls emotional reactionsHandles him / herself in a professional manner at all timesTEAMWORK & COLLABORATION (Friendliness, Cooperation) : Fuels an environment where everyone pitches in and gets along
Recognizes the importance of working together to accomplish goalsActively promotes cooperation, respect, and acceptance of all team membersEstablishes positive and supportive working relationships with all team members to maintain a productive environmentTakes on additional responsibilities to ensure proper coverage during rush periodsReaches out to team members when necessary to ensure timely completion of all tasksTakes advantage of opportunities to set an example for new or inexperienced team membersPI263108440
