What are the responsibilities and job description for the Pro Horsemen Academy Coordinator (Part-time) position at American Quarter Horse Association?
Manage and organize activities related to the annual Professional Horsemen Academy (PHA). Maintain communication throughout the year with attendees (past and current) and manage the online learning experience with the support of supervisors, instructors, and Professional Horsemen Council members. The skillset required is a blend of project management, event planning, and managing an online learning platform.
About the AQHA Professional Horsemen Academy
The AQHA Professional Horsemen Academy is an educational event for equine industry professionals (horse trainers, veterinarians, farriers, and other equine professionals) to gain knowledge and business tips on financial success, effective customer communications, conflict resolution, marketing strategies, and more. This is a 3-day live event followed by year-round e-learning and an online community with mentorship. PHA mission: To equip AQHA Professional Horsemen with the knowledge, skills, and mindset they need to thrive in their business.
Responsibilities:
- Coordinate with AQHA event planning team and the host hotel to manage room and banquet needs for the live event, including A/V, meals, receptions, etc.
- Schedule planning sessions with speakers and organizers
- Secure presentations and learning materials from speakers and prepare packets for attendees
- Maintain database of attendees in each cohort, send invitations, manage RSVPs, and manage pre- and post-survey delivery and data distribution
- Work with AQHA marketing team to understand sponsor requests for the event and provide agreed upon deliverables
- Manage social media presence related to the event and promotion
- Manage follow-up communications for attendees and sponsors
- Collaborate with supervisor to collect data around the event (including attendee census, survey results, learning milestones, engagement reports, etc.) and disseminate as directed
- Manage our learning platform (Thinkific) for communications, uploading videos and documents, managing the online community with support from Professional Horsemen. Training will be provided as needed
- Project manage and support the curriculum development and execution delivered by supervisor and the Pro Horsemen Council
- Respond to attendee questions and service requests via phone, e-mail, and chatbot
- Help members access and use online learning platform, and troubleshoot their accounts, as needed
- Assist with virtual PHA meetings: scheduling, attendee management, and generate action items lists
- All other duties as assigned
Requirements:
- Excellent customer service and communication skills
- Previous experience in office administration and agenda management
- The ability to keep records and communications in confidence
- Comfortable conducting records research
- Computer skills and knowledge of software applications and learning platforms
- Excellent verbal and written communication skills
- Strong people skills
- Time management and organizational skills
- Capability to maintain and display a positive attitude under pressure
- Ability to multi-task
- Adaptability
- Self-motivation
- Close attention to detail and the ability to plan ahead
Education Requirements:
High school diploma or equivalent; on-the-job training provided
Specific Knowledge:
- Experience in event planning
- Experience with project management and social media
- Working knowledge of the equine industry preferred
Languages:
Must be fluent in English
IT / Technical Knowledge:
Proficiency with Microsoft Office Suite (Word, Excel, PowerPoint, etc.)
Proficiency with Thinkific