Bilingual Call Center Representative - Houston, TX

Overview

American Residential Services is the largest provider of residential services in the US, employing more than 7000 professionals across the country. ARS has been serving its customers with HVAC, Plumbing and Electrical solutions for over 45 years since its establishment in 1975.                                         

Responsibilities

At ARS, the value of your customer service delivery will never go unnoticed, the opportunity for career advancement is abundant. We are seeking a few incredible people to join our Call Center Team, that is known to set the standard for customer support and quality assurance.

The Houston Call Center is responsible for fielding service and sales calls from current/potential customers across the country.  We are looking for people who want to innovate, achieve, grow, and lead. We attract and retain the best talent by investing in our employees and empowering them to develop themselves and their careers. Experience the challenges, rewards, and opportunities of working for one of the largest providers of residential and commercial services. If you have a love for finding a solution and being the hero who saves the day, our Houston Contact Center has an opportunity for you!

BILINGUAL REQUIRED! Must be fluent in English and Spanish!!

Pay Rate: $19/hr. 

Schedule: 24/7 Contact Center – Flexible Scheduling, including nights and weekends

**This position is NOT remote**

Responsibilities:

• Professionally handle incoming and outgoing requests from customers to ensure that issues are resolved both promptly and thoroughly.
• Must be an effective and thorough communicator, detail oriented and able to gather pertinent customer details, all while giving an excellent customer experience.
• Provide quality service and support in a variety of areas including, but not limited to scheduling appointments, relaying detailed messages through email, processing credit card payments, data entry, and de-escalating customer concerns.
• Maintain a balance between company policies and customer benefit in decision-making. Handles issues in the best interests of customers and the company.
• Ongoing Comprehensive Training - regularly attend and participate in support training.

Customer Service Representatives can expect:

• Year-round work as we service multiple trades with multiple busy seasons.  
• Competitive pay options based on your skill and availability.
• Paid orientation, paid training, and weekly direct deposit payroll.
• Clean office environment with great equipment and a strong team ready to grow along side of you.
• Comprehensive Training Opportunities provided by in-house Learning & Development team.
  • Training including but not limited to technical, sales, safety, leadership, systems training.
• National Network to support professional growth & development and provide transfer opportunities.

Qualifications

Requirements:

• Ability to provide an exceptional customer service delivery with both inbound and outbound customer calls.  
• Must be able to demonstrate computer proficiency and have experience using Microsoft Products and multi-line phone systems.
• Must report daily to our office, this is not a work from home opportunity.   
• Ability to work assigned shift and weekend rotation if required. (Discuss all schedule requirements at interview)  
• All candidates are required to undergo pre-employment drug screen and background checks.

As the employer of choice, we offer an Industry-Leading Benefit Package:

• Choose from one of FOUR health insurance options, starting as low as $5 per week!
• HSA (Health Savings Account) and annual company contribution for specific plans.
• FSA (Flexible Spending Account) for specific plans.
• Dental and Vision Insurance options.
• 401(k) with weekly match contribution
• 13 PTO Days 8 Paid Holidays
• Company-paid life insurance policy, Short-term disability, long-term disability (additional life insurance options are also available)
• Discount Programs with our partnered accounts (Childcare, Personal cell phone, auto, insurance, etc.)

*This posting provides details on potential compensation ranges and possibilities. These amounts are not guaranteed and should in no way be construed as an offer. **Sign-On Bonuses may be available; amounts are depending on experience and will be paid out according to an offer letter addendum. American Residential Services provides equal employment opportunities to all individuals, both applicants and employees, without regard to race, color, religion, pregnancy, gender, marital status, national origin or ancestry, citizenship status, disability, medical condition, genetic characteristics or genetic information, age, military service or veteran status, or any other characteristic protected by applicable federal, state, or local laws prohibiting discrimination. For more information about how we collect and use personal information, see our privacy policy here: https://www.ars.com/privacy-policy. 

Salary : $19