What are the responsibilities and job description for the Dispatcher - Provo UT position at American Residential Services?
Overview
YES! Air Conditioning, Heating, Plumbing & Electric is one of the nation's leading providers of plumbing and heating / air conditioning and we currently have an excellent opportunity for a Dispatcher to join our team.
We offer
21.00 – 23.00 / hr. depending on experience
Comprehensive benefits package including medical, dental, vision & life insurance
k) plan with company match
Paid PTO and holidays
Quality, comprehensive paid training programs
Discount Programs with our partnered accounts (Childcare, personal cell phone, etc.)
Opportunity to give back to your community through partnership with St. Jude Children’s Research Hospital, The Tim Tebow Foundation, ARS Cares Program, and More!
Promotion opportunities! We love to promote existing employees who demonstrate skills and work ethic of success!
Responsibilities
Answer customer calls within a busy office
Set and schedule technician appointments for jobs
Enter customer data into the computer
Respond in a timely fashion to customer queries
Resolve and assist customers by taking incoming calls and making outbound calls regarding appointment scheduling for maintenance agreements
Qualifications
High school diploma or GED equivalent, or a combination of related experience and / or advanced training / education
One or more years of experience as a dispatcher
Ability to work Monday-Friday 8 : 00 am - 5 : 00 pm, with possibility of weekends
Ability to thrive in a fast-paced environment
A strong degree of self-motivation to provide exceptional customer service to customers by phone while directing technicians by radio and tracking devices
Excellent organizational skills and the ability to coordinate multiple appointments
Demonstrated listening, written / verbal communication, and interpersonal skills
Proven ability to meet and exceed set goals
Excellent customer service skills and experience gathering customer information and keying it into a computer
Computer proficiency, including working knowledge of Microsoft Office products, including Excel and Word
Knowledge of the local geographic territory
If interested in joining our team and growing your career, please
Keep a pulse on the job market with advanced job matching technology.
If your compensation planning software is too rigid to deploy winning incentive strategies, it’s time to find an adaptable solution.
Compensation Planning
Enhance your organization's compensation strategy with salary data sets that HR and team managers can use to pay your staff right.
Surveys & Data Sets
What is the career path for a Dispatcher - Provo UT?
Sign up to receive alerts about other jobs on the Dispatcher - Provo UT career path by checking the boxes next to the positions that interest you.
