What are the responsibilities and job description for the Retail Program Manager - Provo, UT position at American Residential Services?
Overview
YES! Air Conditioning, Heating, Plumbing & Electric is a national service leader and the premier heating, air conditioning company in Utah. We are partnered with a “Big Box” retailer and we are looking for a Retail Program Manager to join our team. You will be responsible for recruiting, training, coaching and developing a team of Sales Lead Generators (5 ) to work within our partnered retail stores (5 ) throughout the Salt Lake area. Our Lead Generators set appointments for our HVAC professional sales and service teams and play a huge role in our organization’s growth plan. The successful candidate will be a results driven, goal-oriented, seasoned marketing and sales professional with a self-motivating, positive, and energetic attitude.
We offer :
53, – 55, / year depending on experience
Annual bonus opportunity
Company provided vehicle with gas card, cell phone and laptop
Comprehensive benefits package including medical, dental, vision & life insurance
5 a week medical plan option
k) plan with company match
13 days paid PTO and 8 holidays
Quality, comprehensive paid training programs
Discount Programs with our partnered accounts (Childcare, personal cell phone, etc.)
Opportunity to give back to your community through partnership with St. Jude Children’s Research Hospital, The Tim Tebow Foundation, ARS Cares Program, and More!
Responsibilities
Manage hourly / daily performance, schedules and activities to achieve branch goals
Interview, recruit and select talented Sales Lead Generators
Hold weekly meetings to inform, educate, and motivate
Employee accountability including providing individual and team progress updates vs. goals
Role-play to improve customer approach, objection handling, and lead setting skills
Provide training on technical issues affecting the store program
Provide notice of upcoming store events (pre-planned calendar), changes in signage, promotional dates, store credit variations, etc.
Spend 60-65% of time in the field with Lead Generators and Store Management
Meet and / or exceed established departmental business performance standards for lead generation, staffing, and leads ran
Develop and maintain positive, direct, working relationships with retail store personnel and area management
Meet with store managers and / or Home Services team members to provide performance updates and notify of schedule or staffing changes
Inspect store displays for compliance to current signage requirements / changes
Schedule and implement planned store “events”, being sure to involve Store Management
Product knowledge training sessions conducted with Store Associates and Department Heads in each store at least every other month
Qualifications
A High School diploma, or GED equivalent. Related experience and / or advanced training or any equivalent combination of education and experience may be substituted
Three years of demonstrated sales experience and management
Availability to work a five-day workweek, including weekends
Service industry experience and / or HVAC knowledge a plus
Strong interpersonal, organizational, communication and selling skills are required
Excellent communications recruiting and interviewing skills
Self-motivated and goal-orientated mindset
Ability to pass background check, MVR check and drug screening
If you are interested in joining our team, please apply now!
This posting may provide details on potential compensation ranges and possibilities. These amounts are not guaranteed and should in no way be construed as an offer.
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