Demo

Collection Representative

American Residential Warranty
Boca Raton, FL Full Time
POSTED ON 1/21/2025
AVAILABLE BEFORE 3/20/2025

Job Summary

We are looking for a dedicated and detail-oriented Collections Representative to join our team. In this role, you will be responsible for contacting customers to collect outstanding payments, resolving billing discrepancies, and maintaining positive relationships while ensuring timely account resolution. Your ability to negotiate effectively and provide excellent customer service will be key to your success.

Key Responsibilities

  • Account Management: Contact customers via phone, email, and mail to collect outstanding payments on overdue accounts.
  • Negotiation: Discuss payment plans, negotiate repayment terms, and secure payment commitments.
  • Record Keeping: Accurately document all collection activities, including customer interactions, payment arrangements, and account updates, in the system.
  • Dispute Resolution: Investigate and resolve customer disputes or billing discrepancies in a professional and timely manner.
  • Compliance: Adhere to federal, state, and company regulations and guidelines related to debt collection.
  • Customer Service: Maintain a courteous and professional demeanor, ensuring a positive customer experience while achieving collection objectives.
  • Team Collaboration: Work closely with other departments, such as billing and customer service, to resolve account issues and improve processes.
  • Reporting: Generate and analyze reports to track collection efforts and account statuses, providing updates to management as needed.

Qualifications

  • High school diploma or equivalent (Associate’s or Bachelor’s degree preferred).
  • Previous experience in collections, accounts receivable, or customer service is a plus.
  • Strong communication and negotiation skills with the ability to handle challenging conversations.
  • Excellent problem-solving and decision-making abilities.
  • Proficiency in using computers and software applications, including CRM and collections systems.
  • Familiarity with debt collection laws and regulations (e.g., FDCPA) is a plus.
  • Detail-oriented, organized, and capable of multitasking in a fast-paced environment.

What We Offer

  • Competitive salary with performance-based incentives.
  • Comprehensive training and opportunities for career advancement.
  • Benefits package, including health insurance, retirement plans, paid time off.
  • Supportive and inclusive work environment.

How to Apply

If you thrive in a fast-paced environment and have a passion for helping customers resolve financial matters, we want to hear from you! Submit your resume and a cover letter detailing your qualifications and interest in this position.

Job Type: Full-time

Pay: Up to $16.00 per hour

Benefits:

  • 401(k)
  • Dental insurance
  • Health insurance
  • Life insurance
  • Paid time off
  • Vision insurance

Ability to Commute:

  • Boca Raton, FL 33431 (Required)

Work Location: In person

Salary : $16

If your compensation planning software is too rigid to deploy winning incentive strategies, it’s time to find an adaptable solution. Compensation Planning
Enhance your organization's compensation strategy with salary data sets that HR and team managers can use to pay your staff right. Surveys & Data Sets

What is the career path for a Collection Representative?

Sign up to receive alerts about other jobs on the Collection Representative career path by checking the boxes next to the positions that interest you.
Income Estimation: 
$43,046 - $55,491
Income Estimation: 
$48,405 - $61,728
Income Estimation: 
$38,254 - $48,365
Income Estimation: 
$42,135 - $52,604
Income Estimation: 
$43,046 - $55,491
Income Estimation: 
$43,046 - $55,491
Income Estimation: 
$48,405 - $61,728
Income Estimation: 
$48,405 - $61,728
Income Estimation: 
$65,286 - $88,078
Income Estimation: 
$65,286 - $88,078
Income Estimation: 
$225,631 - $384,383
View Core, Job Family, and Industry Job Skills and Competency Data for more than 15,000 Job Titles Skills Library

Job openings at American Residential Warranty

American Residential Warranty
Hired Organization Address Boca Raton, FL Full Time
Overview We are seeking a detail-oriented and knowledgeable Claims Authorization Specialist to join our team. The ideal ...
American Residential Warranty
Hired Organization Address Key West, FL Full Time
ARW Home is looking for a talented and competitive Telephone Sales Representative that thrives in a quick sales cycle en...
American Residential Warranty
Hired Organization Address Lakeland, FL Full Time
ARW Home is looking for a talented and competitive Telephone Sales Representative that thrives in a quick sales cycle en...
American Residential Warranty
Hired Organization Address Jackson, TX Full Time
ARW Home is looking for a talented and competitive Telephone Sales Representative that thrives in a quick sales cycle en...

Not the job you're looking for? Here are some other Collection Representative jobs in the Boca Raton, FL area that may be a better fit.

Collection Representative

ARW Home, Boca Raton, FL

Collection Superintendent

City of Riviera Beach, Riviera, FL

AI Assistant is available now!

Feel free to start your new journey!