What are the responsibilities and job description for the Customer Service Representative position at American Residential Warranty?
Schedule Availability – 40 hour work week based on the business needs:
- Call center is open Monday – Friday and Saturdays. Shift times are 8:30-5:00pm or 10:30- 7:00pm. You must be available for both as well as two Saturday shifts per month.
Compensation: starting at $17.00 per hour, opportunity to earn a raise after 90 days of employment.
Responsibilities:
- Providing the highest level of service to our customers.
- Explaining contract coverage and claim decisions.
- Taking inbound calls and recording First Notice of Loss.
- Retain and build customer loyalty by providing a professional, courteous, and a positive experience to each customer.
- Questions and investigates discrepancies on repairs and related costs
- Provide accurate and relevant information as it pertains to the customer’s claim inquiries.
- Demonstrate superior verbal and written communication skills
- Effectively show active and empathic listening during challenging customer calls.
- Collect and document the details of each call in our systems.
- Follow all related procedures through the life cycle of the claim.
- Adhere to the Key Performance Indicators that will capture your success.
- Effectively collaborate and communicate well with customers, vendors, teammates, and all employees throughout the organization.
Qualifications to be successful:
- At least 6 months Call Center or Customer Service experience is a must.
- Strong written and oral English communication skills.
- Talent for multitasking as you will be typing while talking to customers.
- Must type at least 30 wpm.
- Proficient with computers, strong keying skills. (Excel, Word, Power Point, Outlook)
- Ability for problem-solving and handling objections,
- Attention to detail.
- Able to maintain a positive attitude.
- Claims experience a big plus.
Job Type: Full-time
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Work setting:
- In-person
Why work at ARW?
At ARW, we're a medium-sized, family-oriented company that thrives on a fun and supportive office culture. We work hard and value our employees, believing that feedback and open communication are key to our growth and success. We celebrate our team with meaningful work, regular recognition, and fun events like our annual ping pong tournament, Halloween and holiday parties, and company paid breakfast Monday and Friday's. We offer comprehensive benefits, including company-contributed premiums, paid time off, and a 401k match to support your work-life balance and retirement savings. Join us and be part of a team that truly cares!
Job Type: Full-time
Pay: From $18.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Shift:
- 8 hour shift
Application Question(s):
- How many years of call center experience do you have?
Ability to Commute:
- Boca Raton, FL 33431 (Required)
Work Location: In person
Salary : $17 - $18
