What are the responsibilities and job description for the Customer Support Rep position at American Roofing & Waterproofing LLC?
Company Description
American Roofing & Waterproofing LLC serves the Arizona, California, Nevada, Colorado, and Texas areas with expert commercial and residential roofing and waterproofing services. They offer free, no-obligation quotes and provide guaranteed work to their customers.
Role Description
This is a full-time on-site role for a Customer Support Representative located in Phoenix, AZ. The Customer Support Rep will be responsible for assisting customers with inquiries, resolving issues, and providing exceptional customer service on a day-to-day basis.
Qualifications
- Customer Support and Customer Service skills
- Excellent Communication skills
- Ability to troubleshoot and resolve customer issues
- Customer Satisfaction skills
- Strong interpersonal skills
- Experience in a similar role is a plus
- Knowledge of roofing and waterproofing industry is beneficial
- High school diploma or equivalent
- Outbound daily to customers to maintain customer satisfaction
