Head of Sales & Customer Service

For almost 30 years, ASI has been helping improve driver safety and reduce accidents with simple, effective programs. As a trusted leader in the industry, we also offer innovative software solutions that help businesses boost driver performance and stay compliant.

ASI is seeking an experienced and strategic Head of Sales & Customer Service  to lead our sales and customer service functions. This role will be responsible for driving revenue growth, developing strong customer relationships, and ensuring a high level of service excellence. The ideal candidate will bring a proven track record in B2B software sales, team leadership, and customer engagement.

Sales Leadership

• Develop and execute a strategic sales plan to drive business growth and market expansion.
• Identify new business opportunities and establish relationships with key industry stakeholders.
• Lead and mentor a sales team, setting clear goals and performance metrics.
• Monitor market trends and competitive landscape to refine sales strategies.

Customer Service & Experience

• Oversee customer service operations, ensuring a seamless and positive experience for clients.
• Implement customer success initiatives to enhance retention and satisfaction.
• Address customer concerns and work cross-functionally to resolve issues efficiently.
• Utilize feedback and analytics to improve service delivery and engagement.

Collaboration & Strategy

• Partner with marketing to align messaging, lead generation, and brand positioning.
• Work closely with product and development teams to ensure customer needs are met.
• Represent ASI at industry events, conferences, and client meetings as needed.
• Manage budgets, forecasts, and reporting for sales and customer service functions.

• 7 years of experience in sales leadership, preferably in the B2B software industry.
• Strong background in customer success and service management.
• Proven ability to drive sales growth and expand market presence.
• Excellent leadership, communication, and relationship-building skills.
• Analytical mindset with experience using CRM and sales tools.
• Willingness to travel occasionally for client meetings and industry events.

Compensation

• Total compensation (includes bonus) $130,000

Why Join ASI?

• Be part of a mission-driven company dedicated to improving road safety.
• Lead a high-impact team in a dynamic and growing industry.
• Competitive salary, benefits, and professional growth opportunities.

If you're a strategic leader with a passion for sales and customer success, we’d love to hear from you! Apply today to join ASI and make a meaningful impact.