Account Supervisor

American Security Associates Inc. is currently hiring an Account Supervisor to support operations for remotely managed accounts by performing on-site supervision of Security Staff and ensuring site coverage at all times. Work closely with Management on a day-to-day basis to supervise remote service delivery.

KEY RESPONSIBILITIES:

• Perform day / night site visits to inspect & supervise field operations
• Work with Management and staff to coach, counsel, discipline, train, and manage relationships.
• An Account Supervisor supports operations for customers by performing on-site supervision of Security Officers and ensuring site coverage at all times.
• Address daily operations issues, communicate policy changes or company information, adjust staffing schedules as needed, and make post inspections to ensure professional image (including the hygiene and uniform appropriateness of officers) and quality standards are being maintained; Post inspections also include checking that Post Order manual and all other post and training information is being properly maintained and updated, and that the Post is being properly maintained, cleaned and organized;
• Responsible for conducting on-the-job training, of new employees assigned to post, or when changes to post orders are made – this may include orientation to the post, review of post orders, routine responsibilities, and how to respond to emergency situations or specific client needs.
• Respond to call-offs that occur during the shift, which may include identifying other individuals to fill-in and/or standing post until such replacements arrive and assist the Scheduler with scheduling for call-offs or other changes that occur at the site.
• Identify any personnel problems occurring at posts, such as payroll issues, employee relations complaints or other concerns, and forward any such issues to Human Resources; may also be responsible for writing a report of the situation or assisting with an investigation, as directed by Management
• May be responsible for administering counseling or disciplinary actions that have been initiated by Management.
• Distribute information to posts as directed, which may include communicating such information to Security Officers at posts and/or obtaining signed acknowledgements or other documents and returning such documents to Branch or Corporate office.
• Respond to client or site emergencies as they arise, including ensuring appropriate communication to Operations.
• In the event of an abandoned or open post, Account Supervisor is responsible for identifying available qualified personnel to fill the post as quickly as possible, however, Account Supervisor may be required to “stand post” on an as-needed basis for an undefined period of time, depending on business needs; this may include long-term assignments to specific posts or various posts as needed.
• The Account Supervisor is responsible for and ensuring a working knowledge of all posts within his or her regional area of responsibility.

QUALIFICATIONS: To perform this job successfully, the individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or experience required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• Minimum high school diploma or equivalent required. Some college education or business classes are desirable.
• Minimum 3 – 5 years of professional-level experience required and prior experience in the security industry, law enforcement and/or military highly desired.
• Experience in scheduling, operations, or other functions of security industry a plus.
• Current state issued driver’s license; Class D Security License required.
• Energetic and focused personality with a demonstrated ability to take initiative, successfully handle and prioritize multiple competing assignments and effectively manage deadlines.
• This position requires excellent attendance and punctuality. Incumbents must commit to being on time, must be able to work in a very independent environment, and ensure all directions and instructions from management are followed consistently and thoroughly.
• An ability to write effective and concise reports in neat, legible handwriting is required.
• Working knowledge of Microsoft Office software, a considerable plus.
• Professional, articulate, and able to use good independent judgment and discretion.
• Outstanding verbal and written communication skills required.
• The ability to successfully interact at all levels of the organization, including with clients, while functioning as a team player required.

Please call 850-420-6877 for an interview.

B 1100265

Job Type: Full-time

Pay: $20.00 per hour

Expected hours: No less than 40 per week

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Referral program
• Vision insurance

Schedule:

• 10 hour shift
• 12 hour shift
• 8 hour shift
• Day shift
• Evening shift
• Monday to Friday
• On call
• Overtime
• Weekends as needed

Education:

• High school or equivalent (Required)

Experience:

• Security: 3 years (Preferred)

License/Certification:

• Florida Class D Security License (Required)

Ability to Relocate:

• Panama City Beach, FL 32407: Relocate before starting work (Required)

Work Location: In person

Salary : $20