What are the responsibilities and job description for the IT and Salesforce Administrator position at American Short Line and Regional Railroad Association?

POSITION OVERVIEW

The IT and Database Administrator manages ASLRRA technology systems as well as initiatives designed to improve ASLRRA business processes and services and deliver value to association staff and members.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following :

Technology System Administration : Serves as the internal lead on administering the core technology systems utilized in the day-to-day operation of the association, which includes :

Serving as primary internal Salesforce and Microsoft 365 system administrator, including connected systems, as well as coordinating with established managed service provider partners for maintenance and development.
Overseeing and maintaining existing software system integrations, and assisting with development of new ones, particularly those implemented via Mulesoft.
Overseeing management of other association technology platforms including communications (iContact), accounting (Sage Intacct), surveying (Jotform) and other functions.
Educating internal stake holders on technology systems and functionalities relevant to performing their day-to-day job responsibilities.
Leading new technology platform implementation projects with the support of other ASLRRA staff and external technical resources.
Coordinating with other ASLRRA staff and service providers on the maintenance and acquisition of physical computer and network hardware, and in-office technology services such as internet service and printing.
Assist with industry data collection, hygiene, and retention, including assistance in maintaining an accurate database of members and their status.

Business Process Management : Serves as the internal project manager for the implementation, development and maintenance of technology systems, with a focus on improving business processes utilized in ASLRRA operations. Responsibilities include :

Development of new business processes to support ASLRRA membership, events, accounting, communications, policy initiatives, and other areas.

Maintenance and evaluation of existing business processes.

Internal stakeholder engagement related to business process development and maintenance.

Coordination with senior ASLRRA leadership on prioritization of business process improvements, and any associated potential technology platform acquisitions.

Provide technical support to members on public-facing ASLRRA platforms in coordination with other staff.

QUALIFICATIONS AND EXPERIENCE

Minimum two years, but preferably five years, of experience directly related to the duties and responsibilities outlined above, preferably in a membership association setting

Bachelor's degree from an accredited college or university in a relevant field such as computer science, systems administration, etc, or an additional two years of directly relevant experience

Administrative experience with Salesforce, Mulesoft, Sage Intacct, Microsoft 365, Zoom, and cloud-based integrations is preferred

Experience with database, analysis, or scripting languages such as SQL, R, or Python is preferred

Project management experience strongly preferred

Experience with email distribution platforms, accounting systems, communications systems, and others utilized for the operation of a membership-based organization will be considered

The association is comprised of small business short line freight railroads – no railroad experience is required, but an interest in freight railroads and transportation infrastructure more broadly would be beneficial and welcomed.

POSITION REQUIREMENTS To achieve our mission, ASLRRA seeks to hire an energetic and enthusiastic individual who possesses the following :

Professional demeanor and presentation

Ability to organize and manage several priorities simultaneously while working under pressure and within tight deadlines

Ability to take ownership of a process and use problem-solving skills to resolve issues

Self-motivated team player who handles matters with tact and diplomacy

High level of personal, moral and ethical standards

Completion of a background screening

Position is based in Washington, DC and will require work in the office (1-2 days per week), though most work can be performed remotely on other days

Some overnight travel required throughout the year in support of major ASLRRA events

Duties and responsibilities may change, and new ones may be assigned at any time with or without notice.

EMPLOYER INFORMATION

Founded in 1913, the ASLRRA is a national trade association representing the entrepreneurial owners and operators of short line and regional railroads throughout North America. Learn more about the association and our members at .

Salary is expected to be in the range of $80-$ 100 k / year, commensurate with an applicant’s experience and qualifications, plus potential bonus. ASLRRA also offers a benefits package that includes group health / dental / vision insurance, term life insurance, paid vacations and personal leave days, and a robust 401(k) program, in addition to participation in the Railroad Retirement Act program, a significant benefit compared to the Social Security system.

Salary : $80 - $100

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