Office Lead - Keyholder

At American Signature Inc., we believe everyone has the right to a wellfurnished life. Since 1948, we have been helping families fill their homes with furniture they love. Our company includes more than 120 family-owned and operated stores. As the Office Lead-Key Holder you are a part of this family and critical to our success. Under the Store Manager’s direction, you will achieve assigned goals and objectives efficiently, accurately, and in a timely manner.

What your day will look like:

• Achieves assigned goals and objectives.
• Open and close the store as needed when scheduled by leadership.
• Using discretion, perform authorizations on discounted merchandise within the discount guidelines.
• Escalate customer service or team member situations to leadership when they arise, on the day they arise.
• Maintain grand opening showroom standards at all times.
• As assigned or required, leads other office support positions (Office Support Team) to ensure the customer’s expectations are met or exceeded.
• Teams with the Home Furnishings Consultant (HFC) and ensures that all established procedures are followed in a manner that is friendly, courteous and professional.
• May attend sales meetings as directed by supervisor.
• Discusses payment options with the customer, including financing options. Accesses the order through the POS system, generating a customer invoice.
• Works with the customer to determine the best delivery date that meets the customer’s needs.
• Resolves delivery date issues with customer teaming with the HFC and Manager as appropriate.
• In the case where a customer is unsure about their decision to purchase, teams with the HFC along with management, as appropriate, to find an alternative to meet the customer’s needs.
• At times, confirm the delivery with the customer and may partner with the Warehouse team (Delivery Driver/Helper) to confirm receipt, order, and to discuss any specific delivery specifications.
• Partners with the management team depending on the nature of any issue that may arise—Sales (HFC/Sales Manager), payment (HFC/Sales Manager/Store Manager), delivery (Delivery Driver/Helper, Warehouse Manager).
• Assists in resolving customer issues. Ensures customer satisfaction.
• Follows all established office standards, store policies and applicable store procedures in a timely and accurate manner

Requirements

• 1-3 years demonstrated office experience in a retail environment, preferably furniture
• Minimum High School Diploma or equivalent
• Prior customer service experience in a retail store or call center setting a must
• Excellent problem solving skills with a desire to take ownership and resolve customer issues
• Customer service oriented with a desire to exceed customer expectations
• Excellent math skills
• Ability to lead others in similar roles
• Excellent interpersonal communication skills
• Solid written communications skills
• Excellent organization & follow-through skills
• Pleasant, courteous and professional attitude
• Team player
• Embodies our values: Serve Others and Own It

Why you’ll want to join our team:

• Join a historic, family-owned business that has helped furnish the lives of customers for nearly 80 years
• Comprehensive medical, dental, and vision benefits & 401K plan
• Growth. Our team members are encouraged to develop and move into more challenging roles as their career progresses.
• Employee discounts at our affiliate brands which include– Value City Furniture, American Signature Furniture, DSW, and American Eagle Outfitters

Job Type: Full-time

Job Type: Full-time

Pay: From $16.50 per hour

Expected hours: 40 per week

Benefits:

• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Shift:

• 8 hour shift
• Evening shift
• Morning shift

Ability to Commute:

• Murfreesboro, TN 37129 (Required)

Ability to Relocate:

• Murfreesboro, TN 37129: Relocate before starting work (Required)

Work Location: In person

Salary : $17