What are the responsibilities and job description for the Office Lead position at American Signature Inc.?
At American Signature Inc., we believe everyone has the right to a well-furnished life. Since 1948, we have been helping families fill their homes with furniture they love. Our company includes more than 125 family-owned and operated stores. As a Customer Service Lead, you are a part of this family and critical to our success. The Office Lead achieves assigned individual/team goals and objectives in a timely and efficient manner and is critical to this goal!
Why You’ll Want To Join Our Team
Why You’ll Want To Join Our Team
- Join a historic, family-owned business that has helped furnish the lives of customers for more than 70 years
- Comprehensive medical, dental, and vision benefits & 401K plan
- Growth. Our team members are encouraged to develop and move into more challenging roles as their career progresses.
- Employee discounts at our affiliate brands which include– Value City Furniture, American Signature Furniture, DSW, and American Eagle Outfitters
- Teams with the Home Furnishings Consultant (HFC) and/or Selling Assistant and ensures that all established procedures are followed in a manner that is friendly, courteous, and professional.
- May attend sales meetings as directed by supervisor
- Discusses payment options with the customer, including financing options. Accesses the order through the POS system, generating a customer invoice
- Works with the customer to determine the best delivery date that meets the customer’s needs.
- Resolves delivery date issues with customer teaming with the HFC or Selling Assistant or Manager as appropriate
- In the case where a customer is unsure about their decision to purchase, teams with the HFC or Selling Assistant along with management, as appropriate, to find an alternative to meet the customer’s needs
- At times confirm the delivery with the customer and may partner with the Warehouse team to confirm receipt, order, and to discuss any specific delivery specifications
- Partners with the management team depending on the nature of any issue that may arise
- Follows all established office standards, store policies and applicable store procedures in a timely and accurate manner
- Minimum High School Diploma or equivalent
- 1-3 years demonstrated office experience in a retail environment, preferably furniture
- Prior customer service experience in a retail store or call center setting a must
- Excellent problem-solving skills with a desire to take ownership and resolve customer issues
- Customer service oriented with a desire to exceed customer expectations
- Ability to lead others in similar roles
- Excellent interpersonal communication skills
- Solid written communications skills
- Excellent organization & follow-through skills
- Pleasant, courteous, and professional attitude
- Team player
