What are the responsibilities and job description for the Service Technician position at American Signature, Inc.?
Description
At American Signature Inc., we believe everyone has the right to a well-furnished life. Since 1948, we have been helping families fill their homes with furniture they love. Our company includes more than 125 family-owned and operated stores. As a Service Technician, you are a part of this family and critical to our success. This person directly impacts the business by providing a furniture repair service for our customers, ensuring satisfaction.
Why you'll want to join our team :
Join a historic, family-owned business that has helped furnish the lives of customers for more than 70 years
Comprehensive medical, dental, and vision benefits & 401K plan
Our team members are encouraged to develop and move into more challenging roles as their career progresses.
Employee discounts at our affiliate brands which include- Value City Furniture, American Signature Furniture, DSW, and American Eagle Outfitters
What your day will look like :
Embodies our values : Serve Others and Own It
Meets or exceeds customer expectations in a friendly, courteous, and professional manner
Visits customers' homes as needed to repair furniture
Ensures that all warehouse repair policies and procedures are followed
Ensures that the appropriate team member is informed of any item that cannot be repaired
Receives returned and / or damaged furniture items, assesses condition to determine whether the item is repairable
Follows established procedures to dispose of unsalvageable items
What will help you succeed :
Furniture repair experience including upholstery repair, leather repair and wood repair
Must have a good working knowledge of power tools including, but not limited to : table saw, drill press, belt sander, router, circular saw, screw guns, hand drills and heat guns
Ensures that all safety procedures are being followed
High school diploma or general education degree (GED); or equivalent combination of education and experience
Ability to read, write and comprehend simple instructions, short correspondence, and memo
Ability to add, subtract, multiply, and divide
Track record of serving others and putting team goals first
Owners' mindset; takes ownership over everything within scope of responsibility
Proactive approach; identifies and solves problems
Adaptability; flexible to shifting priorities and a changing environment
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