What are the responsibilities and job description for the Host position at American Social Hospitality Group?
Job Functions :
- Live and embraces American Social Vision and Core Values
- Reports to work on time and prepared for the shift
- Follows all Image and Appearance standards
- Has a positive attitude and provides the best service possible
- Greets guests as they enter the restaurant
- Seats guests, maintains the waiting list, and notifies waiting guests when seating is available
- Utilizes seating system (i.e. Open Table) to ensure proper guest flow
- Monitors reservations and properly communicates updates with managers and guests
- Communicates with servers and managers regarding availability of tables, station assignments, seating of large parties, or special requests
- Communicates with Table Assistants and Bussers and informs them of tables that need resetting
- Ensures host area(s) is stocked with adequate supplies (menus, silverware, business cards, etc).
- Inspects restrooms and lobby floors for cleanliness and cleans as necessary to maintain sanitation standards
- Performs additional duties including participating in pre-shift meetings, rolling silverware, updating seating plans, maintaining floors, cleaning windows, and emptying trash
- Has food and beverage knowledge and is able to answer questions regarding the menu
- Answers telephone and provides directions, hours of operation, take-out orders, etc.
- Assists other employees with stocking stations, bussing, sweeping, refilling water glasses, running food, wiping, cleaning, resetting tables, and taking / assembling take-out orders.
- Supports restaurant maintenance by stocking supplies and keeping it clean and organized
- Practices teamwork during all shifts and supports both FOH and BOH priorities
- Works cohesively with all Team Members
- Flexible to assist in other departments as requested
- Works well under pressure
- Follows the direction of the Managers on duty
- Supports and follows all Marketing initiatives
Qualifications :
