What are the responsibilities and job description for the Restaurant Manager position at American Social?
Job Description
Work in a High Energy, Upscale, and Dynamic environment
Build sales in all 3 day-parts (lunch, dinner, and late night) by ensuring the team is providing superior service and executing marketing plans
Recruit, interview, and hire future AmSo team members
Development of team members to reach company and personal goals
Responsible for analytical and financial results to ensure restaurant and company profitability
Love Where You Work
Be a part of Building a Brand
Works with fun and energetic people serving guests that are visiting for a great time
Aggressive New Restaurant growth plan
Internal promotions and personal development
Qualifications
Minimum 2 years as a manager in a full service restaurant with a full bar
Proven success in a Bar and Late Night environment
Strong communication skills
Dependable and reliable
Motivated and results driven
Ability to work 12 hour shifts which include standing and other physical activity for extended periods of time
Responsibilities
Sources, hires, leads, coordinates, coaches, and directs all Greeters, Servers, Bussers, and Assistants
Maintains a high level of Guest satisfaction and reacts instantly to anything less than a 5 Star experience
rains and validates new Service Team Members, as well as provides ongoing training and coaching to all existing team members
Schedules Service Team Members to budget for proper coverage and effectiveness based on performance
Oversees Reputation Scores (Yelp, Reputation.com, etc) and ensure a Great Guest Experience is being executed and resonates. This is achieved through managing standards and holding Service Team Members and fellow Managers accountable for results
Monitors and manages reservation system
Manages controllable costs to goal and is responsible for the related P&L results
Produces actions plans to achieve desired results and hit all financial goals when opportunities arise
Holds regular department meetings for training and development
Holds team accountability to policies and procures set forth by American Social
Keep a clear line of communication within the team including Managers, Chefs, and the Director of Operations
Responsible for implementing and holding strict standards for safety and sanitation as well as overall restaurant organization and storage
Understands seasonal and local business trends and creates accurate projections allowing for proper planning of budgets, labor, and beverage costs
Reviews all service and overall restaurant related reports, follows up on issues, and communicates opportunities within the team
Manages the service-related back office accounting and scheduling systems
Performs Ready for Revenue and Quality Checks to ensure the restaurant is properly set, food is properly prepared, equipment is functioning, staffing is correct, and are set up for successful shifts
Works directly with the Event Coordinator on all events, parties, and catering
Works with Marketing on executing PR events often representing American Social at these events
Holds team members to the proper Image and Appearance Guidelines including proper hygiene
Monitor guest satisfaction measurements including Yelp and other reputation management as one tool to identify successes and challenges
Must be able to work all shifts including closing shift
Able to grasp, reach overhead, push, lift and carry up to 50 pounds
Benefits
Insurance and additional benefits available to all salary employees
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