What are the responsibilities and job description for the Transport Coordinator, Behavioral Rehabilitation Center position at American Society for the Prevention of Cruelty to Animals?

Summary :

Are you passionate about helping animals in need and eager to advance the field of animal welfare? Do you thrive in a dynamic, complex, highly collaborative environment? If so, the role of Coordinator, Transport at the ASPCA's Behavioral Rehabilitation Center might be right for you!

Launched in March 2013, the ASPCA Behavioral Rehabilitation Center is the first and only facility dedicated to the study and rehabilitation of extremely fearful, under-socialized dogs, such as those confiscated from puppy mills and hoarding situations. In 2017, the ASPCA Behavioral Rehabilitation Center (BRC) relocated to a new permanent and expanded facility in Weaverville, North Carolina. The mission of the BRC is to share best practices, develop structured behavior modification programs for other animal welfare organizations and assist with these programs' implementation. Our ultimate goal is to maximize lifesaving impact through partnership and collaboration with shelter partners across the country.

The Coordinator, Transport works with internal and external partners to arrange and carry-out transport of dogs in need of off-site medical services, adoptable dogs to placement partners, and incoming dogs arriving for behavioral treatment.

The successful candidate is a true collaborator, working closely with colleagues across the ASPCA, as well partners at veterinary clinics and transfer organizations. The individual in this role will also provide direct support for the adoptions program, assisting in match making and introducing dogs to potential adopters.

Responsibilities :

Responsibilities include but are not limited to :

Functional Duties (60%)

Safely and humanely transport dogs, some of which are medically and / or behaviorally compromised, to and from ASPCA facilities, veterinary partners, and partner shelters.
Coordinate all aspects of animal transport with sending and receiving partners, including lining up alternate drivers as needed
Train staff from other areas to assist with transports, including training on professional appearance, maintaining clean and safe vehicles, and safeguarding program assets and animals
Support all aspects of animal transport including, but not limited to : partner relations and quality assurance, animal readiness, proper transport, fleet oversight and maintenance, appropriate animal handling, transport schedule, routes, emergency preparedness, etc.
Support development of efficient tools to track and verify all aspects of safe and humane transport operations, fleet / vehicle maintenance and driver training and retention
Participate in daily cross-shelter rounds, anticipating pending transports and collaborating with BRC colleagues to monitor capacity and discuss transports
Collaborate with the veterinary team daily to ensure timely transfer of dogs in need of veterinary care
Work closely with direct supervisors of back-up drivers to ensure appropriate level of competent, engaged back-up transport assistance is available
Oversee and track proper maintenance of program vehicles, ensuring all fleet maintenance, cleaning and inspections are current and properly logged
Maintains inventory of supplies to ensure the viability of daily transports
Serve as main contact person for management of transport, inventory, vehicle maintenance, and asset logistics
Participate in ASPCA Fleet and driver development opportunities
Attend and participate in organization-wide workgroups and committees related to animal transport and vehicle requisition / disposition and maintenance
Participates in required trainings and actively pursues professional development
Perform other duties as assigned by Senior Director, Operations.

Operational Support (15%)

Provide back-up support for adoptions, working directly with adopters to ensure high quality placements, creating a positive experience for dogs and potential adopters, eliminating ineffective barriers to adoption, as needed

Provide support for the Care & Enrichment Team, assisting in daily animal care as the need arises during low-staffing days or PTO.

Assist in monitoring intake inquiries and assist in coordinating incoming dogs into the Behavior Rehab Center

Provide support in the collection and management of animal health and behavior data

Assist as requested in behavior treatments and evaluations as a "novel person"

Maintain handling skills and develop strong collaborative relationships with colleagues by participating in playgroup, behavior treatment, loading dogs for transport, veterinary exams, and humane euthanasia as needed and when appropriate

Administrative and Operational Duties (25%)

Maintain the Behavior Rehabilitation Center's drivers list, keeping it current and in compliance with the ASPCA's guidelines, verifying all requirements are met for each driver

Attend and meaningfully contribute to all relevant BRC and ASPCA meetings

Assume financial accountability for an ASPCA credit card and work-related expenses

Maintain all receipts and prepare monthly expense reports

Understand and follow all ASPCA expense and travel policies

Accurately track and report time worked, time off, and work-related expenses

Responsibly steward BRC assets

Core Values

Exemplifies the ASPCA's Core Values :

Has Commitment and dedication to improving the lives of animals

Demonstrates Ownership and feels responsible for outcomes

Believes in Team - that we are stronger together

Seeks to Elevate others and reimagine what is possible

Focuses on Impact, specifically making change for animals

Education and Work Experience

High School Diploma or GED required

Professional or volunteer animal care experience with dogs is required

Experience developing programs strongly preferred

5 or more years driving experience preferred

Experience in animal transportation or veterinary / animal shelter services preferred

Fear Free® Shelter Program certification (approximately 5 hours) required or completed within 60 days of hire

Qualifications

Must provide a valid driver's license upon hire and pass a motor vehicle history check demonstrating a safe driving history.

Ability and willingness to travel up to 50% of the time.

Ability to drive up to 8 hours per day, 5 days per week, and potential travel away from home as needed.

Available to work a flexible schedule, including days, evenings, weekends, and holidays

Fluent in the use of MS Word, Excel, PowerPoint; familiarity with shelter software systems or Salesforce a plus

Excellent written and oral communication skills

Able to regularly witness animals suffering medically and / or behaviorally

Comfortable with humane euthanasia in theory and in practice

Displays concern for the safety and well-being of self, animals and others, especially under stress

Fosters collaboration by creating strong connections with colleagues at all levels and in all areas

Builds strong work relationships based on trust, respect, and listening to understand

Freely and generously shares knowledge, skills, and expertise with others

Demonstrates genuine interest in the thoughts, ideas, and expertise of others

Proactively problem-solves and takes appropriate initiative to implement solutions

Flexible; can easily adapt to changes and help others do the same

Resilient; bounces back from difficult and disappointing situations quickly

Artfully flexes communication styles to best support diverse individuals

Cultivates a climate in which diverse perspectives are solicited, encouraged, valued, and respected

Sets a high standard by exemplifying transparency, integrity, honesty and strong ethical principles

Unafraid of hard conversations and approaches them openly, quickly, and kindly

Views conflict as generative, using disagreement to drive innovation, improve communication, clarify and articulate values, and build stronger relationships

Work takes place in a variety of environments and weather conditions, including indoor climate-controlled spaces where it may be noisy and outdoors where surfaces may be wet or uneven and extreme heat, cold, or precipitation is possible

Ability to sit for extended periods while driving, or working at a desk or computer

Ability to lift and carry animals (50 pounds unassisted, 100 pounds with assistance) and equipment, such as food bags, bedding, and cleaning supplies

Comfort and ability to handle and restrain animals safely and humanely, particularly in stressful situations

Ability to work in a physically demanding environment that requires standing, walking, bending, squatting, and / or kneeling for extended periods of time

Work involves exposure to chemical and biological hazards such as medications, cleaning products, urine, feces, blood, and sharp objects

Ability to wear appropriate Personal Protective Equipment, including but not limited to disposable coveralls, respirators or face masks, and booties

Compensation and benefits :

Starting pay for the successful applicant will depend on a variety of factors, including but not limited to education, training, experience, location, business needs, internal equity, market demands or budgeted amount for the role. The target hiring range is for new hire offers only, and staff compensation may increase beyond the maximum hiring range based on performance over time. The maximum of the hiring range is reserved for candidates with the highest qualifications and relevant experience. The expected hiring salary range for this role is set forth below and may be modified in the future.

The target hiring range for this role is $23.00 - $24.20 / hour.

Check our website for more information on our benefits offerings.

Stay Connected - Join Our Talent Community

If you are interested in joining our team but do not see a position listed that fits your experience or interests, please visit our website to join our Talent Community and stay connected to future opportunities with the ASPCA.

Qualifications :

See above for qualifications details.

Language : English

Education and Work Experience :

High School Diploma (Required)

Our EEO Policy :

The ASPCA is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, national origin, ancestry, gender, gender identity or expression, age, marital or domestic partner status, citizenship status, sexual orientation, disability, genetic information, military or veteran status, or any other characteristic protected by applicable federal, state or local laws, regulations or ordinances.

Applicants with disabilities may be entitled to a reasonable accommodation under the terms of the Americans with Disabilities Act and certain state or local laws. A reasonable accommodation is a change in the ASPCA's standard application process, which will ensure an equal employment opportunity without imposing undue hardship on the ASPCA. Please inform the ASPCA's People Team if you need an accommodation in order to complete any forms or to otherwise participate in the application process.

Individuals seeking employment are considered without regards to race, color, creed, religion, sex, national origin, ancestry, gender, gender identity or expression, age, marital or domestic partner status, citizenship status, sexual orientation, disability, genetic information, military or veteran status, or any other characteristic protected by applicable federal, state or local laws, regulations or ordinances.

ASPCA is an Equal Opportunity Employer (M / F / D / V).

Salary : $23 - $24

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