What are the responsibilities and job description for the Client Success Manager - Schaumburg, IL - Flexible Hybrid Schedule position at American Society of Anesthesiologists?
CLIENT SUCCESS MANAGER – SCHAUMBURG, IL – FLEXIBLE HYBRID SCHEDULE
Feel good about your work—and your workplace.
The American Society of Anesthesiologists (ASA) team provides education, resources, and advocacy to help our members improve the experience and safety of patients in their care. You can be a part of this important work—join more than 160 change-makers, collaborators, and advocates as we continually work towards excellence.
We live our core values of collaboration, dedication, commitment, and improvement every day. And we know that diversity in the way we look, think, learn, and live makes everything ASA does better. Our policies, culture, and people strengthen this commitment every day. As a result, ASA has been named one of the Best and Brightest Companies to Work For in Chicago and the Nation® for the past eight years.
ASA offers flexible hybrid work arrangements, a "dress for your day" mindset, generous time off, plus professional development and educational benefits, so you can write your own story. What's more because ASA is a professional association—not a corporation—we value performance over profits.
Be part of a collaborative, caring community.
Position Summary:
The Client Success Manager (CSM) will play a pivotal role in driving client satisfaction, retention, and growth within the ASA. This individual will serve as the primary point of contact for ASA’s clients, ensuring they derive maximum value from our suite of healthcare-focused assets. The CSM will work collaboratively with internal teams and clients to align strategic objectives, provide tailored solutions, and build strong, long-lasting partnerships.
Primary Position Responsibilities:
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· Serve as the day-to-day contact for a portfolio of healthcare industry and group practice clients, fostering positive, long-term relationships. |
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· Understand client goals, challenges, and needs to recommend solutions that align with their objectives. Act as a trusted advisor, offering insights to maximize the value of our products and services. |
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· Lead onboarding efforts for new and renewing clients, ensuring smooth implementation and delivery of assets. Provide support for client inquiries and concerns and optimize their use of ASA assets. |
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· Collaborate with marketing, education, and product development teams to execute client-related activities, such as hosting content or participating in events. Develop processes to improve operational efficiency to support revenue growth activity. |
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· Track and analyze client usage, satisfaction, and performance metrics to identify status within various programs, and identify opportunities for improvement. Provide regular updates on program utilization, key performance indicators (KPIs) and program success. |
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· Collaborate with Business Development team to present client business reviews to highlight successes and align on future strategies. |
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· Support industry partners and group practices participating in ASA’s live events. Coordinate with internal teams and external vendors to ensure a seamless experience for industry and group practice representatives, including booth placement, session participation, and sponsorship deliverables. Anticipate and support addressing industry needs during the meeting, managing onsite challenges with professionalism and efficiency. |
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· Gather post-meeting feedback from industry partners and collaborate with teams to implement improvements for future events. Track sponsorship fulfillment and post-event reporting, including ROI measurement and benchmarking. |
Position Qualifications:
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· Bachelor’s degree marketing, communications, business, or a related field preferred. |
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· Minimum 4 years in client success, account management, or a related role, preferably within the healthcare, not for profit, or event industries. |
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· Minimum 3 years of experience managing activities in conferences and/or live programming. |
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· Strong understanding of healthcare industry dynamics and client-centric account management processes. |
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· Exceptional interpersonal and communication skills, with the ability to build trust and rapport. |
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· Proven ability to manage multiple clients and priorities simultaneously in a fast-paced environment. |
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· Familiarity with CRM tools (e.g., Altai, Salesforce) is a plus. |
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· Proven ability to work collaboratively with diverse teams and stake holders. |
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· Strong organizational skills and attention to detail. |
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· Excellent customer service, communication (written and oral), listening, and problem-solving skills. |
ASA Benefits:
As part of the health care community, we offer a full slate of health, financial, and wellness benefits to support personal and family needs, including quality medical, dental, and vision insurance at a reasonable cost, 401K match, a free fitness center, breastmilk shipping, CALM subscription, volunteer committees, employee resource groups, and much more. More detailed benefits information can be found at: https://www.asahq.org/about-asa/work-at-asa/benefits.
ASA Compensation Philosophy:
Every three years ASA conducts a market analysis of its positions, ensuring the compensation is comparable with jobs of the same level, skills, and abilities. The consulting company, that specializes in medical association compensation, provides recommendations for position placement and salary range updates. Additionally, ASA reviews the organizations pay strategy, and overall pay equity. ASA is committed to equitable pay for all employees, and we strive to be transparent with our pay practices both internally and externally.
Position Compensation:
This position is an exempt/salaried position. The target hiring pay range for this position is: $78,264 to $97,830 annually. This position is not eligible for a yearly bonus/incentive.
Salary : $78,264 - $97,830
