What are the responsibilities and job description for the Phone Collections position at American Staffing Inc?
Job Summary
We are seeking a dedicated and detail-oriented Phone Collections Specialist to join our team. This role is essential in managing and collecting outstanding debts while maintaining positive relationships with our clients. The ideal candidate will possess strong negotiation skills, a solid understanding of customer service, and a commitment to providing exceptional customer service.
Duties
- Conduct outbound calls to collect payments on overdue accounts, ensuring compliance with company policies and regulations.
- Negotiate payment arrangements with clients while maintaining a professional demeanor.
- Accurately process debits and credits related to accounts payable.
- Perform account reconciliation and analysis to identify discrepancies and resolve issues efficiently.
- Provide excellent customer service by addressing inquiries and resolving concerns related to account balances.
- Maintain detailed records of all interactions with clients, documenting payment agreements and follow-up actions.
Join us in making a difference by helping clients manage their accounts effectively while ensuring the highest level of service.
Job Type: Full-time
Pay: $16.00 - $22.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Ability to Commute:
- Idaho Falls, ID 83404 (Required)
Ability to Relocate:
- Idaho Falls, ID 83404: Relocate before starting work (Required)
Work Location: In person
Salary : $16 - $22
