What are the responsibilities and job description for the Product Support Sales Representative (PSSR) - Wausau, WI position at American State Equipment?
Product Support Sales Representative (PSSR) - Wausau, WI
Summary:
Responsible for providing high quality support both internally within American State Equipment and for our customers. This role drives consistent after sales support to our customers as well as parts and labor sales for our product support department.
Responsibilities:
- Sales of OEM and aftermarket parts and service.
- Work in territory and provide growth in sales in those areas.
- Position American State Equipment as the preferred choice for customers through competitive analysis and awareness of market trends.
- Establish and maintain customer relationships by providing support, information, and guidance to ensure industry leading customer experiences.
- Build and maintain strong connections with the parts, sales, and service departments to ensure complete customer satisfaction.
- Resolve customer issues.
Standards of Performance:
- Achieve growth in overall customer support business and ensure accuracy in quotes, agreements, and contracts.
- Renew existing customer support agreements.
- Promptly report and document any equipment operation or support issues to the relevant customer service contact or Product Manager.
- Perform other duties as assigned.
Education/Experience:
- Technical, vocational, trade school education or equivalent is preferred.
- At least 2 years of experience in the equipment or related industry with direct product support and sales experience preferred.
- Self-motivated with strong sales drive.
- Ability to think strategically, make decisions, develop relationships, handle conflict, negotiate, present ideas, use resources effectively, and display customer service aptitude.
- Time management and problem-solving skills to independently handle diverse business needs.
- Effective interpersonal verbal and written communication skills and ability to procure cooperation of team members.
- Strong commitment to safety in all aspects of position and with internal and external customers and employees.
- Computer programs: Microsoft Office, Microsoft Word, Microsoft Excel, Adobe Acrobat, and equipment manufacturing technical software.
Travel
- Local: Daily. Overnight: occasional/as required.
- Applicants must have a valid driver’s license with a clean driving record.
Compensation
- $50,000 - $60,000/year Commission
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
While performing the duties of this job, the colleague is frequently required to sit, stand, walk, talk, or hear; use hands to finger, handle, or touch objects or controls. The colleague may lift, push or pull up to 50 pounds. Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
Disclaimer: Every position at American State Equipment includes other duties as required for the company to be successful. Not every duty is captured within the job description. This job description was captured at a point in time and duties and responsibilities will evolve. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions of the job.
Salary : $50,000 - $60,000
