What are the responsibilities and job description for the Cityworks Administrator position at American States Utility Service?
Through its wholly owned subsidiaries, American States Utility Services, Inc. contracts with the federal government to provide water and wastewater services that include operating, maintaining, renewing, replacing, and constructing new systems on military installations throughout the United States. The installations where we presently operate are home to nearly 350,000 military and civilian personnel and families.
We proudly deliver these vital services to military installations in Maryland, North Carolina, South Carolina, Texas (including southeastern New Mexico), Virginia, Florida, Kansas, and Massachusetts.
Serving those who serve.
United States Veterans, Reservists, National Guard Members, and Military Spouses encouraged to apply.
Position Summary:
The incumbent in this position will maintain, develop and improve, the Cityworks platform to meet the necessary daily, monthly and yearly functions of each Subsidiary. This will also include standing up new domains as military establishments are awarded and maintaining user permissions across all domains.
Accountability:
The Administrator will work directly with Management to ensure the goals of the company are being incorporated into the Cityworks platform. The Administrator will work in an environment of routinely sensitive and confidential issues; therefore, the person in this position must have the ability to achieve policy objectives, including accountability for confidentiality of information. As a responsible professional, the Administrator must be able to work independently and exercise initiative and judgment in the performance of the core job responsibilities of this position. The Administrator is skilled in the ability to answer questions and find immediate solutions as needed to facilitate a dynamic and high performance organization.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Interface with corporate accounting, information technology, operations and human capital management department personnel to ensure compliance with accounting, contracting, payroll, personnel policies, procedures, requirements and guidelines
- Assist internal customers with on-demand support as needed including reporting, training, work analysis, integration and troubleshooting
- Administer AMS Designer to include template configuration for work orders, inspections and service requests to include security and imbedded account information and other functionality within system
- Setup and revocation of user rights across multiple services and locations (Cityworks and
- Create and maintain data dictionary for the Cityworks production database
- Create and maintain advanced reports utilizing SSRS, Crystal reports and SQL as needed
- Continuously review workflows to establish innovative enhancements to Cityworks data entry and operational reports
- Analyze and/or resolves hardware, software, and application problems as required to ensure the continued stable use of application
- Coordinate the resolution of network hardware, software and application problems between subsidiaries, technical support, implementation partner and Cityworks support desk
- Create technical documents and computer training materials, and trains users in use of Cityworks
- Create reports, perform queries, and create validation tools for end users and supervisorial staff
- Research, recommend and implement solutions effectively and utilize specialized department software and hardware to accomplish department goals or improve department efficiency
- Maintain a high familiarity of table structure and knowledge of how and where to find the information within the Cityworks database to include Storeroom
- Travel to Subsidiaries to assist with the above responsibilities may be required
MINIMUM QUALIFICATIONS:
- Bachelor’s degree in business administration, computer science, or closely related field preferred
- At least 5 years’ experience with data analysis/information systems
- At least 3 years’ experience with a Computerized Maintenance Management System (CMMS)
- Knowledge of accounting concepts, policies, requirements and regulations is desired
- Highly proficient with Cityworks administration and usage
- Knowledge of ArcGIS
- Experience with JD Edwards software
- Highly proficient in the use of computerized office equipment and programs (e.g. MS Office to include Access or other database program, MS Windows 7/10, Adobe products)
- Possess effective verbal and written communication skills in the English language
- Must possess and maintain a valid Driver’s License issued by the state where employed
SKILLS:
- Microsoft SQL Server: Possess in-depth knowledge and be able to program tables, views, triggers and functions for accurate and timely extraction of data from system
- SQL Server Reporting Services: High proficiency in publishing to reports directory, extracting data sources, building data sets and presenting information effectively to be used for making decisions or reporting out to external sources
- Strong knowledge of Crystal Reports, Cityworks AMS, Excel, Access, Visio required. Basic knowledge of HTML and XML highly desirable
- Decision making skills for applying professional/managerial principles and judgment,
- Written communication skills for writing reports, proposals, lesson plans, workshop materials and correspondence
- Strong leadership skills, including ability to work effectively with all levels throughout organization and across functional lines
- Ability to handle confidential and sensitive information
- Able to work independently, innovate and produce results with minimal supervision
PHYSICAL REQUIREMENTS MAY INCLUDE:
- Standing, other climbing, walking, lifting up to 20 lbs., bending, pulling and/or pushing, grasping, reaching, stooping and crouching, sitting, and walking for extended periods of time
BENEFITS
Our Company supports our employees with rich benefit programs and resources to help them thrive today and prepare for tomorrow. Benefit options include medical, dental, and vision plans with the Company currently paying 85% of the monthly premium for employees and their eligible dependents. We also offer paid vacation and sick time and twelve Company paid holidays per year. To help our employees plan for the future, we offer both a 401(k) retirement plan as well as a Defined Contribution Profit Sharing retirement plan. Additional benefits include life, AD&D, and LTD insurance as well as health savings account and flexible spending plans.
COMPENSATION INFORMATION
The compensation range provided is in compliance with state specific laws. Multiple factors are used to determine the actual starting rate of pay for all of our positions, including specific skills, years of experience, education, certification(s), and other job related factors.
U.S. Citizenship is required pursuant to our contract with the federal government.
The responsibilities of this position will involve access to information that may be considered confidential, private and sensitive. Therefore, the individual filling this position will be required to both allow and pass a background check.
NOTE: Reasonable accommodations will be made to enable individuals with special needs to perform the essential functions.
