What are the responsibilities and job description for the Field Service Engineer position at American Superconductor NE?
Summary - Job Responsibilities – Activities:
Functions:
Perform failure analysis and root cause studies of premature component failures and formulate the actions necessary to match component reliability.
Perform on-site installation and commissioning of SPS Degaussing systems for domestic and international customers.
Train customer in operating and maintenance practices as appropriate for system type
Assist Engineering & Manufacturing with factory testing of new units.
Responsible for modifying documentation pertaining to each customer unit including schematics, user manuals, safety practices, etc, to reflect actual site/installation conditions.
Interact with customer representative to solve problems that need to be handled remotely. As necessary, travel to the customer site to maintain high reliability.
Provide written communications regarding customer units. Produce, distribute, and maintain files containing service reports after each on-site visit.
Travel time anticipated between 40 - 50%.
Ability to oversee and perform trend analysis of the field service database.
Ability to carry a Field Service pager 20% the time.
Schedule startup/commissioning activities to maintain product delivery commitments.
Other duties assigned.
Education - Experience:
Technical or Engineering degree . Electrical/Mechanical Engineering is preferred.
1-3 years’ experience in an Electrical / Mechanical environment, and communication systems.
Experience can be substituted for educational requirements.
Required Skills, Competencies, Authorities and Training Needs:
Working knowledge of electrical power circuits.
Working knowledge of power electronics.
Ability to read schematics.
Computer knowledge in a Windows environment.
Strong written and oral communication skills.
Self-directed and motivated.
Ability to work both in teams and independently.
Medium voltage safety training required or must be completed prior to field assignments.
Medium work with occasional heavy work up to 75 pounds.
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