Director of Clinical Operations - Ambulatory Surgery Center (ASC)

About Us:

At American Surgical Group, we’re not just committed to optimizing patient care — we’re building a brighter future for our communities. We believe in creating an inclusive, positive environment where open communication, collaboration, and teamwork drive our success. Our employees are the heart of our organization, and we make sure they feel seen, heard, and recognized for their incredible work.

We reward dedication to excellence and provide a safe, supportive space for growth and innovation. While patient safety is our priority, we understand that happy, engaged employees are essential to delivering the best care. Join us and be part of a team that values your contributions and helps you thrive both professionally and personally. Together, we’re shaping the future of healthcare.

Position Overview:

American Surgical Group is seeking a Director of Clinical Operations/Facilities Director to oversee and manage clinical operations in the Greater Washtenaw County and Oakland County areas. This role involves day-to-day management and long-term planning of patient care areas, ensuring high-quality services are provided in multi-surgical-center and multi-specialty settings. You will work closely with physicians, multidisciplinary teams, and staff to maintain a focus on patient health, while providing physical and psychological support for patients, their families, and friends.

At American Surgical Group, we offer more than just a job — we offer the opportunity to make a real impact. If you’re looking to be part of a team that values your contributions and fosters your professional and personal growth, we want to hear from you. Apply today and help us shape the future of healthcare!

American Surgical Group is an equal opportunity employer.

General Summary:

Promotes and restores patients' health by developing day-to-day management and long-term planning of the patient care area; directing and developing staff; collaborating with physicians and multidisciplinary professional staff; providing physical and psychological support for patients, friends, and families.

Duties and Responsibilities:

· Identifies patient service requirements by establishing personal rapport with potential and actual patients and other people in a position to understand service requirements.

· Maintains nursing operations by initiating, coordinating, and enforcing programs, operational, and personnel policies and procedures.

· Assures quality of care by developing and interpreting hospital and nursing division's philosophies and standards of care; enforcing adherence to state board of nursing and state nurse practice act requirements and to other governing agency regulations; measuring health outcomes against standards; making or recommending adjustments.

· Maintains nursing staff by recruiting, selecting, orienting, and training nurses and auxiliary staff.

· Communicates workplace safety precautions to the staff.

· Conducts and documents regular facility inspections.

· Completes patient care requirements by scheduling and assigning nursing and staff, following up on work results.

· Maintains nursing staff results by coaching, counseling, and disciplining employees, planning, monitoring, and appraising job results.

· Establishes a compassionate environment by providing emotional, psychological, and spiritual support to patients, friends, and families.

· Promotes patient's independence by establishing patient care goals; teaching and counseling patient, friends, and family and reinforcing their understanding of disease, medications, and self-care skills.

· Provides information to patients and health care teams by answering questions and requests.

· Resolve patient needs by utilizing multidisciplinary team strategies.

· Maintains a safe and clean working environment by designing and implementing procedures, rules, and regulations, calling for assistance from other health care professionals.

· Protect patients and employees by developing and interpreting infection-control policies and protocols, enforcing medication administration, storage procedures, and controlled substance regulations.

· Maintains patient confidence and protects operations by monitoring confidential information processing.

· Maintains documentation of patient care services by auditing patient and department records.

· Achieves financial objectives by utilizing an annual budget.

· Ensures operation of medical and administrative equipment by verifying emergency equipment availability.

· Completing preventive maintenance requirements; following manufacturer's instructions; troubleshooting malfunctions.

· Evaluate the need for repairs and maintenance and coordinate it.

· Maintaining equipment inventories; evaluating new equipment and techniques.

· Maintains nursing supplies inventory by studying usage reports; identifying trends; anticipating needed supplies; approving requisitions and cost allocations.

· Maintains, evaluates vendor contract.

· Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies.

· Maintains a cooperative relationship among health care teams by communicating information; responding to requests; building rapport; participating in team problem-solving methods.

· Contributes to team effort by accomplishing related results as needed.

· Ensure all daily, weekly, monthly, quarterly quality logs are maintained.

· Create new quality logs as needed (upon new specialties and or services added to the operation).

· Visually inspect the facility for any corrugated boxed, misplaced miscellaneous items on a daily basis.

· Ensure all staff comply with company policies and procedures on a regular basis.

· Addressing employee issues and non-compliance.

· Communicate with scheduler to ensure the center is properly and adequately staffed daily.

· Delegate tasks and utilize available staff for vacations and/or unplanned sick absences.

· Communicate with Operating Room staff to ensure all equipment and supplies are readily available for planned cases.

· Work closely with new physicians during onboarding and ensure standing orders are completed and monitor the standing orders for any changes.

· Handle any complaints/issues with service provider performance.

· Maintain and monitor detailed cleaning service duties; ensure to add/change duties as needed for the facility.

· Address and diffuse any staff conflict that does not warranty Human Resource involvement.

· Annual review of policies and procedures to ensure they support facility operations.

· Recommend additional policies and procedures depending on specialties being added.

· Upon addition of new specialty, review and recommend changes to forms.

· Coordinate Bio-Med check for any new equipment added to the center.

· Coordinate in-service staff meetings to inform them of changes made to forms, policies and procedures.

· Ensure and coordinate monthly in-service staff are completed.

· Strategize topics regarding frequent issues during monthly in-service staff meeting relating to safety and infection control.

· Ensuring the logistics of the staff is optimal and supported.

· Plan lunch breaks for the staff while ensuring the facility is continuously operating.

· Ensure crash cart and MH cart are properly stocked and with no expired items at all times.

· Ensure and coordinate any reps needed for cases are on the schedule.

· Reviews schedule and coordinates with anesthesia providers to ensure proper anesthesia coverage.

· Ensure all DME are available onsite for the upcoming cases.

· Ensure the supply inventory is adequate and maintained to minimize waste.

· Coach and ensure all staff are pulling inventory by utilizing the oldest items first.

· Ensure the staff has completed initial and annual training.

· Orient new staff during onboarding.

· Staff need to be oriented on all tests completed at the center (Example: pregnancy, glucose, INR, CLIA).

· Complete incident reports related to infection and reactions on an as-needed basis; research if corrective action is needed before finalizing the report.

· Ensure all hospital transfers are followed up on and the transfer log is completed; research if corrective action is needed before finalizing the report.

· Complete all staff in-service needed related to any hospital transfers and incident reports.

· Oversee infection control processes to ensure any infection related incident are properly documented, logged, and addressed.

· Strategize with infection control officer on any in-service needed to ensure proper infection control is in place.

· Continuously evaluate and monitor any safety issues related to the use of equipment and any improper staff technique being used.

· And any other duties required to maintain safe and compliant operations for the physicians, patients, and staff.

· Requires possession of a valid certificate as a registered nurse issued by the state board of nursing examiners.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Health savings account
• Paid time off
• Retirement plan
• Vision insurance

Medical Specialty:

• Surgery

Schedule:

• 8 hour shift
• Monday to Friday
• No weekends

Experience:

• Clinical Management: 8 years (Required)

License/Certification:

• RN (Required)
• ACLS Certification (Required)

Ability to Commute:

• Ann Arbor, MI 48108 (Required)

Work Location: In person