IT Support / Field Technician

COMPLTE DESCRIPTION

The Field Technician position will provide the Arkansas Game and Fish Commission (AGFC) end users with, desktop, laptop, tablet, and peripheral device support. This position will be based out of the Little Rock Office and provide end user support across the state. This job will require travel to field offices. The Field Technician will be responsible for providing their own transportation.

This position will be the “eyes and ears” in the field for AGFC. Selected candidates must have exceptional customer service skill and be willing to take “ownership” of the business assigned to them.

Tests, maintains, and monitors computer programs and systems, including coordinating the installation of computer programs and systems. Coordinates and links computer systems, within an agency and the state, to increase compatibility and to share information. Consults with management to ensure agreement on system principles. Determines computer software or hardware needed to set up or alter system.

Responsibilities:

• Meet with customers to compile, identify and determine job specifications needed to develop new processes, update and modify or correct existing programs and systems.

• Installation, configuration, troubleshooting and maintenance of PC hardware and desktop software, such as MS Office, Anti-Virus, etc.

• Provide expert level escalation and technical leadership

• Support and maintain all customers software and systems, including servers, workstations and software.

• Provide support for Microsoft operating systems (i.e. Office 365 and Google Apps for Government)

• User, group, and computer creation and management within a Microsoft Active Directory environment

• Performs systems maintenance activities through error reports, user modification requests and system problems.

• Assist users with setting up and operating workplace mobile devices (iPads, iPhones, Windows Tablets)

• Learn and Support MAC