What are the responsibilities and job description for the Systems Analyst position at American Technology Consulting?
*ONLY Local Candidates in the South Georgia area - Savannah. Ga area*. Hinesville, Ga area, Brunswick, Ga area, Statesboro, Ga area. Hilton Head, SC area, Beaufort, SC area
*MUST WORK ON-SITE IN ASSIGNED COVERAGE AREA*
A Certification or Network Certification-Required
Imaging, deployment & technical support of laptops, desktops & peripherals to in-house & remote customers. Configure & support desktop applications & ensure configurations comply with IT policies. Date backup & restore, hardware
Responsibilities:
- Provide onsite desktop support for customers located within assigned locations.
- Troubleshoot end user workstation and peripheral problems and effectively diagnose and resolve issues remotely and in person.
- Ensure that end user applications and equipment continue to work as expected and are in compliance with all applicable policies, procedures, and rules.
- Install & support network devices providing business critical service
- Perform end user data back-up and recovery ensuring attention to detail
- Process surplus equipment according to established procedures, proper sanitization of electronic equipment up to and including disk wiping to DoD standards.
- Open/document/track problem tickets escalating to appropriate workgroups when required.
- Coordinate with vendor support contacts to resolve technical problems with desktop hardware and software.
- Provide special project support including setup and breakdown and relocation of computer equipment and peripherals.
Required Skills:
- Vocational/Technical degree in computer applications, computer technology or a closely related area from an accredited college.
- Experience with troubleshooting network connectivity issues in both LAN and WAN environments.
- Experience imaging and deploying laptops.
- Experience providing desktop/laptop computer hardware support.
- Experience supporting Microsoft Outlook email client.
- Experience supporting Microsoft Office 2013 or higher.
- Experience supporting remote workers and troubleshooting VPN and remote technology issues.
- Experience with Bitlocker encryption, antivirus, and malware/spyware removal software.
- A Certification or Network Certification MUST UPLOAD CERTIFICATION.
- Experience with local and network printer troubleshooting and repair.
- Technical support experience in a Windows 10 PC environment.
- Experience supporting Cisco VoIP phones and Jabber client.
- Setup and install computers for New Hire On-Boarding’s and Off-Boarding’s.
- Experience in an Active Directory Domain environment.
