What are the responsibilities and job description for the Technical Support Analyst OR Helpdesk Analyst position at American Technology Consulting?
Job Title : Helpdesk Analyst OR Technical Support Specialist
- Provide onsite deskside support to the Waterloo IA location through performing the following duties
- Understanding basic printer operations to replace toner and pickup rollers, performing trouble shooting by following KB article to resolve end user tickets.
- Scheduling routine equipment maintenance, ordering supplies, monitoring inventory, updating data records, and interacting with suppliers.
- Imaging computers, replacing printer toner, disposing of outdated assets, and resolving trouble tickets from ServiceNow queues.
Job Requirements:
- Knowledge of computing and networking concepts and fundamentals
- Ability to use standard desktop load applications such as Microsoft Office plus intranet and internet functions.
- Knowledge of computer security policies and a general overall knowledge of computer security concepts.
- 1 year or more IT experience preferred, but recent college graduates will be considered
Education Requirements:
- Degree in an Information Technology discipline or equivalent experience. - High School or secondary diploma or equivalent
Salary : $40,000 - $50,000
