What are the responsibilities and job description for the Desktop Support Level II position at American Technology Services?
Job Summary
We are seeking a skilled Desktop Support Lead to join our IT team. The ideal candidate will be responsible for providing technical support and assistance to end-users, ensuring that all desktop systems operate efficiently. This role requires a strong understanding of various operating systems and networking principles, as well as the ability to troubleshoot and resolve issues in a timely manner.
Responsibilities
- Provide first-level support for hardware and software issues related to desktop systems.
- Troubleshoot and resolve problems with Windows and Linux operating systems.
- Manage user accounts and permissions through Active Directory.
- Utilize ServiceNow for ticket management, tracking, and resolution of IT support requests.
- Assist with network administration tasks, including DNS and TCP/IP configurations.
- Perform installations, configurations, and updates of software applications using SCCM.
- Respond to help desk inquiries promptly and professionally, ensuring high levels of customer satisfaction.
- Document technical procedures and solutions for future reference.
Qualifications
- Proficiency in Windows operating systems; experience with Linux is a plus.
- Familiarity with Active Directory for user management.
- Previous experience in IT support or help desk roles is required.
- Knowledge of network administration concepts, including DNS and TCP/IP protocols.
- Experience with ServiceNow or similar ticketing systems is preferred.
- Understanding of SCCM for software deployment and management is advantageous.
- Strong problem-solving skills with the ability to work independently or as part of a team.
- Excellent communication skills, both verbal and written.
Join our team as a Desktop Support Technician where you can leverage your technical skills while contributing to a collaborative environment focused on delivering exceptional IT support.
Job Type: Full-time
Pay: $30.00 - $35.00 per hour
Benefits:
- Dental insurance
- Health insurance
Schedule:
- 8 hour shift
Work Location: In person
Salary : $30 - $35
