Route Service Representative - Riverside Depot

Job Description:

The position is primarily responsible for customer service as a Route Service Representatives of ATM (Republic), a textile rental service organization focused on hospitality, food & beverage and healthcare related offices and clinics. Route Service Representatives will be driving standard trucks. Continuous training and accountability of the respective route are the key result areas for success.  Other responsibilities include resolving issues with customers, offering new product and services promotions, service methods development, assuring effective customer service is provided and participate in the overall development of the Customer Service Team.  Works directly with the supervision of the Service Team Leaders and the Customer Service Manager. 

Requirements:

·         Understand the products, processes, and capabilities of ATM.

·         Continuous training programs for all service team members in the following areas:

·         Communicate efficiently with all pertinent departments.

·         Be a good listener to the customer and work team.

·         Flexible to the ever-changing market climate

·         Understand new products, pricing strategies, and other processes when appropriate.

·         Maintains and reviews service effectiveness records.

·         Assures that good housekeeping practices are maintained in service office area and vehicles.

·         Works with other Team Members to solve mutual problems.

·         Keep updated Route Notes  (Route Notes should be updated every couple of months)

·         Renew all accounts where agreements are expired (If applicable).

·         Look for opportunities to grow routes (internally & externally).

·         Understand and know how to operate vehicle, hand-held device, hand-truck, and other tools for work day

·         Understand and know how to write an Addendum to Service correctly/Pink Form/Agreement and any other pertaining paperwork to take care of the route.

·         Responsible and Respectable behaviors to customer and service team since you are a reflection of ATM.

·         Maintain good housekeeping practices in company vehicles and work area.

·         Maintain good appearance.  For example, grooming habits.  Clean shaven or neat facial hair, hats should be worn correctly, black shoes, black socks, and shirts tucked in etc.

·         Work well with others and have a Teamwork approach.

·         Maintain a good standing driving record.

·         Maintain a learning desire on a daily basis.

·         Must be able to problem solve while at accounts.

Education:

·         High school diploma or equivalent (Preferred)

Skills:

·         Ability to communicate effectively to a diverse group of people

·         Ability to work independently and to oversee work of others

·         Excellent oral and written communication and training delivery skills

·         Knowledge of processing and protocols of the production plant

·         Results orientated and driven work style

Basic understanding of records, inventories, and other routine documentation used in the production plant

Physical:

·         Must be able to pick up 50 pound bags.

·         Repetitive motions limited to repeated bending, stretching, twisting, reaching and pushing/pulling

·         Able to stand for long periods at a time

·         Exposure to reasonable noise level, changes in temperature, odors, humidity, lint, and dust