What are the responsibilities and job description for the IT Customer Success Specialist position at American Tower Europe?
Job Description
The Team
We are seeking an entry-level IT Customer Success Specialist to join our Corporate IT team. You will ensure our customers have positive experiences with our IT products and services and proactively support and resolve user issues as they arise. In addition, you will conduct trainings, write communications, create job aids and video training content, and develop presentations containing IT-related enablement and learning content. The ideal candidate will have excellent communication and writing skills and a passion for technology, be highly motivated and detail-oriented, and have a desire to help others succeed.
Responsibilities
What You Can Offer Us
What You Need to Succeed
American Tower is a global digital infrastructure company serving customers through tower sites and other real estate solutions that support connectivity and opportunity, focused on achieving our vision of Building a More Connected World. Our success is rooted in the potential of our people and the power of local teams at our offices and sites across 25 countries.
We are one of the largest global Real Estate Investment Trusts (REITs) and a publicly traded (NYSE:AMT), Fortune 500 Company headquartered in Boston, Massachusetts. The next decade will be an exciting time as we evolve our infrastructure to meet tomorrow’s needs and position our people to elevate their impact, their potential, and our shared success. Come grow your career with us!
For more information about how American Tower is building a more connected world, visit americantower.com.
American Tower is proud to be an equal opportunity employer and will not discriminate against an applicant or employee based on age, sex, sexual orientation, gender identity, race, color, creed, religion, national origin or ancestry, citizenship, marital status, familial status, disability, military or veteran status, genetic information, pregnancy, reproductive decisions, or any other characteristic protected under applicable law.
The Team
We are seeking an entry-level IT Customer Success Specialist to join our Corporate IT team. You will ensure our customers have positive experiences with our IT products and services and proactively support and resolve user issues as they arise. In addition, you will conduct trainings, write communications, create job aids and video training content, and develop presentations containing IT-related enablement and learning content. The ideal candidate will have excellent communication and writing skills and a passion for technology, be highly motivated and detail-oriented, and have a desire to help others succeed.
Responsibilities
What You Can Offer Us
- Train customers on various IT products and services.
- Write clear and concise communications to inform customers about updates, features, and best practices.
- Create user guides and documentation to assist customers with using our IT products effectively.
- Collaborate with the IT team to understand product features and translate technical information into user-friendly content.
- Assist with troubleshooting customer issues and provide timely and effective solutions.
- Gather customers’ feedback and work with the team to improve the customers’ overall experiences.
- Perform additional tasks and responsibilities as assigned to support the IT team and company objectives.
- Other duties as assigned.
What You Need to Succeed
- Bachelor's degree with a concentration in Information Technology, Communications, or a related field, or knowledge of or experience with the same, preferred.
- Proficiency with Microsoft Office 365 suite.
- Ability to think proactively and manage multiple deadline-driven projects simultaneously.
- Ability to work in team environments across diverse projects with multiple stakeholders.
- Ability to explain technical concepts in a clear and understandable manner.
- Basic understanding of IT products and services.
- Excellent problem-solving skills and attention to detail.
- Ability to work independently and as part of a team.
- Customer-focused mindset with a passion for helping others.
- Experience in a customer success or support role.
- Accuracy in grammar and spelling.
- Some knowledge of software development and IT infrastructure.
- Strong written and oral communication skills, including the ability to present ideas and suggestions clearly and effectively.
- Ability to work with different functional groups and levels of employees to effectively and professionally achieve results.
- Strong organizational skills; ability to accomplish multiple tasks within the agreed upon timeframes through effective prioritization of duties and functions in a fast-paced environment.
American Tower is a global digital infrastructure company serving customers through tower sites and other real estate solutions that support connectivity and opportunity, focused on achieving our vision of Building a More Connected World. Our success is rooted in the potential of our people and the power of local teams at our offices and sites across 25 countries.
We are one of the largest global Real Estate Investment Trusts (REITs) and a publicly traded (NYSE:AMT), Fortune 500 Company headquartered in Boston, Massachusetts. The next decade will be an exciting time as we evolve our infrastructure to meet tomorrow’s needs and position our people to elevate their impact, their potential, and our shared success. Come grow your career with us!
For more information about how American Tower is building a more connected world, visit americantower.com.
American Tower is proud to be an equal opportunity employer and will not discriminate against an applicant or employee based on age, sex, sexual orientation, gender identity, race, color, creed, religion, national origin or ancestry, citizenship, marital status, familial status, disability, military or veteran status, genetic information, pregnancy, reproductive decisions, or any other characteristic protected under applicable law.
