What are the responsibilities and job description for the Principal Business Analyst, Salesforce position at American Tower?
The Team
We are seeking a Principal Business Analyst Salesforce to join American Tower’s Information Technology (IT) team. The Salesforce team develops and maintains the Salesforce platform. Day-to-day you will engage with internal customers to understand their needs, provide functional and technical expertise, and deliver quality software that provides measurable business value. As a Salesforce Business Analyst, you will partner with cross-functional teams to deliver results by using application domain knowledge, identify process inefficiencies, and solve problems. You will help the leadership team envision and deliver strategic solutions and ensure deliverables align to business objectives.
What You Need to Succeed
Master’s degree or equivalent work experience required
Certified Business Analysis Professional or Certification of Competency in Business Analysis certification preferred.
A minimum of 9 years of professional experience in business analysis, application design, implementation and support or as a super user preferred.
Experience in the tower industry, operations, leasing or real estate preferred.
Salesforce Application :
A minimum of 7 years of experience bringing robust, scalable Salesforce solutions to market required
Experience integrating Salesforce with external applications, including cloud solutions required
Experience working with native Salesforce reporting as well as external reporting systems required
Experience with data mapping and data migration required
Approximately 15% travel may be required in support of the position’s responsibilities.
Strong written and oral communication skills, including the ability to present ideas and suggestions clearly and effectively.
Ability to work with different functional groups and levels of employees to effectively and professionally achieve results.
Strong organizational skills; ability to accomplish multiple tasks within the agreed upon timeframes through effective prioritization of duties and functions in a fast-paced environment.
What You Can Offer Us
Lead and advise Business Analysts, sharing knowledge and expertise to assist with application functionality and design.
Provide cross-functional and technical expertise across multiple business areas, including system and process integration points.
Provide strategic, forward-looking vision when configuring or customizing solutions to maintain flexibility and future integration opportunities.
Lead cross-functional requirement sessions to elicit, document and analyze business requirements and functional specifications for complex cross-functional projects; identify unspoken or conflicting requirements and challenge the status quo.
Identify operational inefficiencies, conflicting business practices, and high-level integration issues, suggesting alternative solutions to cross-functional problems.
Conduct peer reviews of project deliverables to ensure high-quality solutions and deliverables.
Develop and maintain productive business customer relationships; be the “voice of the customer” to the IT project team and with project team members; support development and delivery in a collaborative manner.
Proactively identify ways by which IT can add value to business teams to provide thought leadership and improve processes and effectively communicate them to key stakeholders.
Demonstrate how new technologies, best practices and trends can be incorporated into business and IT processes leveraging a strong understanding of end-to-end processes.
Proactively estimate, plan, manage, communicate, and execute essential duties with a focus on the uniqueness of each project.
Create or oversee the creation of clear and concise documentation throughout all project phases and activities.
Lead elicitation, analysis and documentation of complex requirements and business needs, utilizing various techniques such as process mapping; identify and resolve conflicting requirements and trace requirements through to solution; manage requirements to the smallest set that will provide the biggest impact in advancing business objectives.
Facilitate the business and operational readiness for deployment of systems and process changes and introduction of new solutions.
Partner with the Quality Assurance team to share project information and validate test scripts.
Other duties as assigned.
American Tower is a global digital infrastructure company serving customers through tower sites and other real estate solutions that support connectivity and opportunity, focused on achieving our vision of Building a More Connected World. Our success is rooted in the potential of our people and the power of local teams at our offices and sites across 25 countries.
We are one of the largest global Real Estate Investment Trusts (REITs) and a publicly traded (NYSE : AMT), Fortune 500 Company headquartered in Boston, Massachusetts. The next decade will be an exciting time as we evolve our infrastructure to meet tomorrow’s needs and position our people to elevate their impact, their potential, and our shared success. Come grow your career with us!
For more information about how American Tower is building a more connected world, visit americantower.com.
American Tower is proud to be an equal opportunity employer and will not discriminate against an applicant or employee based on age, sex, sexual orientation, gender identity, race, color, creed, religion, national origin or ancestry, citizenship, marital status, familial status, disability, military or veteran status, genetic information, pregnancy, reproductive decisions, or any other characteristic protected under applicable law.
Requisition ID : 1371
