What are the responsibilities and job description for the System Administrator - Salesforce position at American Tower?
We are seeking a Systems Administrator to join American Towers U.S. Tower divisions Data and Digital Solutions team, a multifunctional team delivering process optimization, technology solutions, data management, and reporting analytics for all groups within U.S. Tower. You will manage non-financial system applications utilized by more than 2,000 employees and 10,000 external users. You will be the primary system administrator, configuring applications, designing and implementing enhancements to the core system, fulfilling ongoing maintenance requests, and serve as either a subject matter expert or provider of secondary support. You will work closely with functional teams and leaders to develop and maintain the operational infrastructure, including setting goals and tracking and troubleshooting issues.
- What You Need to Succeed
- Four-year college degree or equivalent work experience required.
- Minimum of 2 years of system administration experience required.
- Salesforce Administrator Certification strongly preferred.
- Experience working with Siterra or Salesforce applications preferred.
- Three years of customer service experience preferred.
- Strong written and oral communication skills, including the ability to present ideas and suggestions clearly and effectively.
- Ability to work with different functional groups and levels of employees to achieve results effectively and professionally.
- Strong organizational skills; ability to accomplish multiple tasks within the agreed upon timeframes through effective prioritization of duties and functions in a fast-paced environment.
- What You Can Offer Us
- Perform preproduction planning; support the gathering of business requirements and the design, testing, and implementation of IT solutions that meet established requirements and standards.
- Analyze needs and recommend effective solutions to meet user and business objectives.
- Analyze and correct complex functional and data issues and develop solutions and workarounds.
- Develop and prepare training materials and provide support for system user training workshops; present new systems, features, and enhancements; provide one-on-one training.
- Act as a primary point of contact for providing technical support and troubleshooting of supporting applications.
- Other duties as assigned.
- Requisition ID
- 1016
American Tower is a global digital infrastructure company serving customers through tower sites and other real estate solutions that support connectivity and opportunity, focused on achieving our vision of Building a More Connected World. Our success is rooted in the potential of our people and the power of local teams at our offices and sites across 25 countries.
We are one of the largest global Real Estate Investment Trusts (REITs) and a publicly traded (NYSE : AMT), Fortune 500 Company headquartered in Boston, Massachusetts. The next decade will be an exciting time as we evolve our infrastructure to meet tomorrows needs and position our people to elevate their impact, their potential, and our shared success. Come grow your career with us!
For more information about how American Tower is building a more connected world, visit americantower.com.
American Tower is proud to be an equal opportunity employer and will not discriminate against an applicant or employee based on age, sex, sexual orientation, gender identity, race, color, creed, religion, national origin or ancestry, citizenship, marital status, familial status, disability, military or veteran status, genetic information, pregnancy, reproductive decisions, or any other characteristic protected under applicable law.
