What are the responsibilities and job description for the Dispatcher/Customer Service Representative position at American Towing & Recovery Inc.?
## Job Overview
We are seeking a Customer Service Representative to join our team. The ideal candidate will be confident with using a computer and multi-line phone system. The candidate will be able to muti-task, and would have the ability to effectively communicate and analyze data to support our operations. Open Position includes weekends and evening shifts (hrs may vary slightly, however weekends are required for this position/shift-)
## Responsibilities
- Communicate with customers to understand their service needs
- Utilize GPS and Google Maps
- Analyze transportation data to optimize routes and improve efficiency
-Oversee dispatched calls start to completion
- Provide excellent customer service and address inquiries or concerns promptly
-Assist with clerical duties as needed
## Experience
- Strong analytical skills and attention to detail
- Excellent communication skills to interact with customers and internal teams efficiently
Join us in this essential role where you can apply your expertise in transportation management while delivering top-notch customer service.
Job Type: Full-time
Pay: $17.00 - $17.50 per hour
Benefits:
- Life insurance
- Paid time off
Schedule:
- 8 hour shift
- Every weekend
Work Location: In person
Salary : $17 - $18