What are the responsibilities and job description for the Desktop Support Specialist position at American Unit, Inc?
Key Responsibilities:
- Evaluate and prioritize IT incidents and service desk tickets.
- Provide technical support for hardware, software, peripherals, and networking issues.
- Install and image new computers, load software, and configure local/network printers.
- Migrate data and user profiles during computer replacements.
- Work with application development and network infrastructure teams to resolve complex issues.
- Lead projects, document processes/procedures, and ensure adherence to security policies.
Required Skills and Experience:
- 7 years of experience with:
- Computer hardware, software, peripherals, and networking protocols.
- Installing/imaging computers and loading software.
- Configuring local/network printers and peripherals.
- Data and user profile migration.
- Documenting processes and procedures for technical support activities.
- Using the ServiceNow call tracking system.
