End User Support Analyst

Hi,

I hope you are doing well,

This is Peter Hodg from the American Unit, please see the job description below and let me know if you have any questions.

Looking forward to speaking with you or confirming me by email

Title : End User Technical Support Analyst

Location : New Orleans-LA(Remote) Only Locals

Duration : 12 months

Visa Status : USC/H4 EAD/L2 EAD/TN/GC/H1

Tax Term : C2H/C2C/W2

Client: State of Georgia

Job Summary:

Job Summary: The End User Technical Support Analyst will assist the State in supporting the use of IntelliGrants by OCD DRU staff for disaster recovery grants management. This role involves working closely with the Application Program Manager to ensure end user success and providing direct support to OCD DRU end users for their daily use of IntelliGrants.

Key Responsibilities:

• Assist the State in ensuring the supportability of IntelliGrants by OCD DRU staff during their use of the software for disaster recovery grants management.
• Collaborate with the Application Program Manager to ensure end user success with IntelliGrants.
• Provide direct support to OCD DRU end users for their daily use of IntelliGrants, addressing any issues or questions as they arise.
• Troubleshoot and resolve technical issues related to IntelliGrants functionality.
• Conduct training sessions and create user guides to help end users effectively utilize IntelliGrants.
• Monitor and track user issues, providing timely updates and resolutions.
• Ensure compliance with federal and state regulations related to disaster recovery grants.
• Maintain a high level of customer service, ensuring user satisfaction and effective communication.

Mandatory Expertise and Experience:

• Experience in IntelliGrants grant management software functionality.
• Strong customer service skills in the operational use of IntelliGrants.
• Excellent problem-solving and troubleshooting abilities.
• Strong communication skills, with the ability to explain technical concepts to non-technical users.
• Ability to work collaboratively with various stakeholders, including end users, program managers, and IT teams.

Preferred Qualifications:

• Bachelor's degree in Information Technology, Computer Science, or a related field.
• Certification in customer support or related areas.
• Experience in disaster recovery planning and management.

References: 3 references are required for each proposed resource.

Name of the Person

Contact Number

Email Id

Company Name

Designation

Period worked

Role performed by the Candidate

Please take a look at the below matrix sheet and Skillset sheet fill it and revert it with your DL, as soon as you can.

Rate:

Candidate’s Full name:

Phone number:

Email address:

Current location with Zipcode:

DOB: (MM/DD)

The last 4- Digits of the SSN

Willing to relocate:

Work Authorization (With validity):

Notice period:

Highest education (Including date)

PP NO for EAD/H1B

LinkedIn Id:

Job Types: Full-time, Contract

Pay: $30.00 - $35.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift

Experience:

• IntelliGrants: 1 year (Required)
• OCD DRU: 1 year (Required)

Ability to Relocate:

• New Orleans, LA 70112: Relocate before starting work (Required)

Work Location: Hybrid remote in New Orleans, LA 70112

Salary : $30 - $35