What are the responsibilities and job description for the Lead Customer Service Representative position at American Unit, Inc?
5 to 10 years of IT work experience
The duties of this position can be broad and may include
- Supervising employees by communicating regularly, motivating, training, evaluating, planning and directing their work.
- Assisting with troubleshooting computer systems and related software.
- Learning about and providing technical assistance and routine maintenance of specialized software applications.
- Providing support for other IT related hardware devices such as networked printers, smartphones, etc.
- Performing advanced troubleshooting to determine cause of problems.
- Installing, configuring, and providing support for Service Desk tickets, as assigned.
Providing or coordinating Audio Visual (AV) and Video Conferencing (VC) support as needed. Assists with reserving, setting up, and troubleshooting of AV and VC equipment.
