IT Ops Resiliency Lead - Applications

Job Description

Job Description

At OneAmerica Financial, our purpose is to create more certainty for our customers that leads to better moments, every day. Our commitment is to advance stability and growth in every solution and relationship. We deliver financial strength that builds for generations, and we are always aspiring, looking ahead, and collaborating to achieve more, together. Come be a part of this journey with us as we champion lives!

Job Summary

With stability of IT Operations is of the utmost importance, this role as an operations stability leader is a person who oversees the performance, reliability, and availability of an organization's IT systems and services. They are responsible for ensuring that the IT operations run smoothly and efficiently, and that any issues or incidents are resolved quickly and effectively. You will have responsibility for monitoring and analyzing the IT metrics and trends supporting and leading as required the implementation of best practices to optimize the IT operations. This role is considered an expert level at operations and stability, that has had practicing roles in key technologies across multiple domains. You are expected to influence the organization by providing thought leadership, working independently and raising the bar for other operational practices. This role will have a key focus on turning a reactive operational environment into a proactive practice leveraging processes, technologies and thought leadership across the organization and our managed service partners.

Primary duties may include, but are not limited to :

• Plan, organize, and direct the IT operations of the company, ensuring the alignment with the company’s vision, mission, and values.
• Team proactively monitors, identifies, and proposes solutions to prevent ongoing issues.
• The incumbent will partner with key stakeholders to drive IT Operations activities against agreed to defined timelines and metrics.
• The role will define and propose effective methodologies, establishing a stable framework to support the delivery of business outcomes.
• Partner with our Service Delivery Managers as well as internal leaders to align priorities and delivery of the most critical operational issues affecting IT stability of the organization.
• Manage and monitor the IT infrastructure systems, and services, ensuring the availability, performance, reliability, and scalability of the IT environment.
• Monitor the Enterprise Application systems, and services, ensuring the availability, performance, reliability, and scalability of the IT environment.
• Identify and evaluate new technologies, solutions, and opportunities to enhance the IT operations and support the company's growth and transformation.
• Support the management and resolution of complex IT operational issues, risks, and incidents, ensuring the timely and effective delivery of IT services and support.
• Identify and recommend automation opportunities that can effectively improve efficiencies and stability of the IT organization.
• Establish and maintain effective relationships with other IT leaders, business stakeholders, and external vendors, ensuring the alignment of IT operations with business needs and expectations.
• Develop and implement IT operational policies, standards, procedures, and best practices, ensuring the compliance with regulatory and contractual requirements.
• Report and communicate the IT operational performance, status, and metrics to senior management and relevant stakeholders.
• Working with key stakeholders, drive the continuous improvement and optimization of IT operations, processes, and services, ensuring the delivery of value and quality to the company and customers.

Job Requirements

Required Education and / or Certifications

Recommended Education and / or Certifications

Required Work Experience

Salary Band : 07B

This selected candidate will be expected to work hybrid in Indianapolis, IN. The candidate will also be expected to physically return to the office in IN as business needs dictate or for team-building and collaboration.

If you are offered and accept this position, please be advised that OneAmerica Financial does not have any offices located in the State of New York and OneAmerica Financial associates are not permitted to work remotely in the State of New York.

Disclaimer : OneAmerica Financial is an equal opportunity employer and strictly prohibits unlawful discrimination based upon an individual’s race, color, religion, gender, sexual orientation, gender identity / expression, national origin / ancestry, age, mental / physical disability, medical condition, marital status, veteran status, or any other characteristic protected by law.

For all positions :

Because this position is regulated by the Violent Crime Control and Law Enforcement Act, if an offer is made, applicants must undergo mandated background checks as a condition of employment. Such background checks include criminal history. A conviction is not necessarily an absolute bar to employment. Consistent with applicable regulatory guidelines and law, factors such as the age of the offense, evidence of rehabilitation, seriousness of violation, and job relatedness are considered.

To learn more about our products, services, and the companies of OneAmerica Financial, visit oneamerica.com / companies.