Summer 2025 Overnight Conference Assistant (Student)

Description

Summary : The Overnight Conference Assistant (OCA) reports directly to a UCGS Professional Staff member during the summer. OCA’s are primarily responsible for managing all front desk operations for residence halls, providing superb customer service to all conference groups and individuals visiting during the summer conference season (May to August), and assisting the UCGS staff with conference administration and preparation. Responsibilities :

Provide courteous, pleasant, and efficient service to all summer guests and residents, acting as a liaison between summer guests and University Conference & Guest Services.

Understand and perform efficient check-in and check-out procedures for conference guests and interns, including distribution of keys and check-in materials, and ensure that check-in materials are filled out accurately and completely.

Provide campus tours for conference groups as needed.

Organize, maintain, and keep clean the area around the front desk.

Document and report facilities concerns in a timely manner and follow up as needed.

Assist with general conference preparation as directed by the UCGS ProStaff.

Write incident report forms for all serious or unusual incidents and report all emergencies, problems, and concerns to the appropriate individuals.

Handle lockouts in an efficient manner and within prescribed policy.

Assist in the identification of unauthorized persons who enter the residence hall by checking ID cards consistently.

Providing the highest level of customer service to all guests on campus.

Provide a high level of customer service to all guests of University Conference & Guest Services.

Understand, enforce, and adhere to all relevant policies / procedures as set forth by University Conference & Guest Services, the Student Code of Conduct, and American University.

Other duties as assigned by UCGS professional staff and Student Leadership Team.

Encourage and maintain a community atmosphere where the rights and responsibilities of staff, residents, and guests are held in high regard.

Encourage the development of a staff ‘team’ and actively work to address tensions / interpersonal issues of the staff as they arise.

Ensure that summer staff members create a welcoming environment for guests and maintain standards for a high level of customer service.

Participate in staff development activities and encourage the participation and involvement of all summer staff positions.

Submit a self-evaluation and attend an end of summer evaluation meeting with supervisor.

Respond to emails from UCGS professional staff within 24 hours.

Must live in residence halls during summer months.

Live-in staff members are expected to be available for all scheduled assignments and projects, and are expected to be accessible in person, by phone, or by e-mail to answer questions, respond to emergency situations, and to perform other administrative tasks and projects as needed.

Position Type / Expected Hours Of Work :

Part-Time.

May 12, 2025 - August 9, 2025.

Opportunity to continue working during the transition period from August 10th - 13th.

Must be available for all in-person training sessions, Monday, May 12, 2025 - Friday, May 16, 2025. If a staff member is unable to meet this requirement, the offer will be rescinded, and housing charges will begin.

Attend, be on time, and present for all scheduled / assigned shifts, in-person training, staff meetings.

Must work at least four 6-hour shifts per week and attend the 1-hour Wednesday Staff meetings from 2 : 30 - 3 : 30 pm.

Submit scheduling preferences by the deadline provided by UCGS; understand that each staff member must work the minimum number of shifts per week.

Must be available to work weekends.

Compensation & Benefits :

18 per hour

Non-Exempt.

Housing in single occupancy is provided and is required to live in assigned on-campus residence space during the duration of employment with UCGS. Staff are required to move into and out of summer residence assignments on designated dates assigned by AU Housing & Residence Life staff.

The ability to opt in to a summer meal plan as part of compensation paid for by UCGS. Meals will only be available when residential dining is open / operational. UCGS will designate a deadline for the opt in summer meal plan covered by the department. Once the deadline has passed, UCGS will no longer cover summer meal plans.

Housing and dining are considered compensation and may impact financial aid eligibility for students enrolled in summer classes.

The ability to opt in for a MyFridge rental as part of compensation paid for by UCGS, if requested by designated deadline. Delivery and pick-up dates are flexible with the start / end of conference season.

Unlimited no cost use of residence hall laundry facilities.

Required Education and Experience :

Strong administrative and organizational skills as well as strong interpersonal and customer service skills.

Ability to represent American University by means of a pleasant and helpful disposition, a positive attitude, and quick response.

Due to the full-time nature of this position, you may not hold another on-campus position during UCGS Summer employment from May - August.

Be available to work immediately following May final exams until mid-August unless otherwise modified by the UCGS staff or their designee.

Maintain flexible hours to coincide with the summer conference operation that is 24 / 7 from May - August.

Full attendance at mandatory in-person summer training sessions, as well as staff meetings otherwise approved in advance by the UCGS staff team or their designee.

Must be a full time, matriculated AU student in Summer 2025 or Fall 2025.

Applicants must hold a cumulative GPA of 2.00 or higher.

Successful review of judicial records.

Must be in good standing with the University and comply with all University and UCGS policies.

Must have lived at least 1 semester in university residence halls.

Must be able to position oneself at a desk for a 6 overnight hour shift from 12-6 am.

Preferred Education and Experience :

Knowledge of the University and Washington, DC area preferred.

Other Details

This position is available only to enrolled American University students.

Please note this job announcement is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

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Salary : $18