What are the responsibilities and job description for the ISSS Advisor (Student) position at American University?
American University is a student-centered research institution located in Washington, DC, with highly-ranked schools and colleges, internationally-renowned faculty, and a reputation for creating meaningful change in the world. Learn more about American University.
Department:
Time Type:
Part timeJob Description:
Job Summary:
The International Student & Scholar Services Office at American University is looking for a friendly, organized, and reliable student to join our team as an ISSS Student Advisor. This role is crucial in providing excellent customer service to international students and visitors, assisting with administrative tasks, and supporting the overall operations of the office. The ideal candidate will help identify international student issues, anticipate problems, and propose solutions. We value student perspectives to enhance our services and ensure they meet international student needs.
Key Responsibilities:
Greet and assist international students and visitors with general immigration, cultural, and adjustment inquiries in a professional and welcoming manner.
Answer phone calls, respond to emails, and manage the front desk area.
Provide information about campus resources, programs, and services available to international students.
Assist with immigration document creation by handling administrative tasks and data entry in the office database (Sunapsis).
Support the preparation and distribution of informational materials and documents.
Help organize and participate in events and activities hosted by ISSS.
Perform other administrative duties as assigned.
Position Type/Expected Hours of Work:
Part-time
Student
Flexible hours, with a commitment of at least 10-15 hours per week and three days of physical presence in ISSS.
Availability to work during office hours as the ISSS office is open Monday to Friday, 9am to 5pm.
Non-exempt
Salary Range:
$17.50/hour
Required Qualifications:
Currently enrolled as a student at American University.
Strong cross-cultural communication and interpersonal skills.
Punctuality and time management skills.
Attention to detail.
Professional work ethic.
Ability to work independently and as part of a team.
Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and email management.
Preferred Qualifications:
Previous customer service or administrative experience is a plus.
Multilingual skills are an advantage but not required.
Familiarity with F-1/J-1 immigration processes preferred.
Proficiency in using Canva as a graphic design tool is a plus.
Application Process: Interested candidates are encouraged to attach a resume and a brief cover letter outlining their qualifications and interest in their application.
Important Note: Immigration regulations limit employment eligibility for students on F-1 and J-1 visas. They can only work on campus for 20 hours/week while school is in session and more hours during school breaks.
Other Details
This position is available only to enrolled American University students.
Please note this job announcement is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
American University is an E-Verify employer.
Visit https://www.american.edu/hr/ for additional information about American University employment and benefits.
Current American University Employees
American University current employees (including those employed in student positions) must apply through their employee Workday account. If you are a current employee at American University, please log into Workday and select the Find Jobs report which will take you to our internal career listings.
Contact Us
For more information or assistance with the American University careers site, email theworkline@american.edu.
American University is an equal opportunity, affirmative action institution that operates in compliance with applicable laws and regulations. The university does not discriminate on the basis of race, color, national origin, religion, sex (including pregnancy), age, sexual orientation, disability, marital status, personal appearance, gender identity and expression, family responsibilities, political affiliation, source of income, veteran status, an individual’s genetic information or any other bases under federal or local laws (collectively "Protected Bases") in its programs and activities.
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