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Department :
Project Management Office
Time Type : Full time
Work Modality :
Hybrid 04 (On Campus 1 day / Month)
Union :
SEIU Local 500 - Provost & Enrollment Division
This position is part of a collective bargaining unit represented by SEIU Local 500 - Provost & Enrollment Division. That means the terms and conditions of your employment are governed by university policy (including the Staff Personnel Policies Manual) and any collective bargaining agreement entered into between American University and SEIU Local 500 - Provost & Enrollment Division.
Job Description :
Summary / Objective :
The Senior IT Project Manager (PM) will be responsible for managing the successful deployment and implementation of customer contract deliverables using both agile and traditional project management methodologies for the Office of Information Technology (OIT). This individual will be responsible for planning, managing, and coordinating project activities from initiation through delivery to ensure project goals and objectives are accomplished within the constraints of budget, schedule and scope while minimizing risks and ensuring compliance with guidelines, best practices, and standards established by the Project Management Office (PMO). The PM will coordinate agile development teams, ensuring all activities use the principles of the Scrum and / or Kanban Framework and actively identifies and removes impediments to ensure that assigned sprints and projects are completed on time. Tracks and reports daily schedules. The PM will work closely with analysts, developers, change management professionals, subject matter experts, internal project champions, campus stakeholders, and third-party vendors in planning, coordinating, executing, testing, and supporting campus technology projects and initiatives. The PM will provide routine status reporting to executive leadership / project owners as well as maintain all project artifacts such as project plans, RAID logs, and stories. The PM will apply project management, organizational development and change management knowledge to lead and implement IT technical and business solutions to successfully achieve desired business outcomes for the University.
The Senior IT Project Manager will also participate in strategy-related activities as part of the PMO, such as roadmap creation, program development / management, and roadmap reporting.
This position will interact with IT staff in various departments, as well as key senior leadership across different staff and academic units.
Essential Functions :
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
50% of Time) Project Management and Execution
- Manage technology projects with departmental or cross-functional teams, ensuring alignment with PMO guidelines, best practices, and standards.
- Plan, coordinate and track project schedules, budgets, governance, requirements, resources and deliverables.
- Oversee projects from initiation to delivery, ensuring milestones are met, resources are onboarded, and requirements are traceable.
- Oversee budget management including invoice payments, project financials, and burndown.
- Define project goals, scope, requirements, priorities, constraints, and assumptions in collaboration with project sponsors and key stakeholders and establish how project success metrics.
- Develop detailed project plans that incorporate dependencies across planning, design, development, change management and testing phases, including system, performance, and user acceptance testing (UAT) as well as post go-live support.
- Identify, assess, and track project risks, communicate potential issues, and implement contingency plans.
- Track progress and deliver weekly project status updates to project teams, stakeholders, and steering committee members when applicable.
25% of Time) Stakeholder Collaboration, Communication, and Strategic Awareness
Serve as the primary liaison between implementation teams, management, campus partners, implementation partners, and vendors or contractors to ensure projects are completed on time, within budget, and within scope.Oversee the creation, evaluation, and management of project proposals and bids, facilitating the proposal process, when necessary.Oversee the creation, activities, and management of business case development, facilitating the proposal process, when necessary.Collaborate with campus partners, including senior management, faculty, and external stakeholders, to guide and plan change management efforts.Thoroughly understand AU's OIT strategy, roadmap, and program initiatives to identify alignment across projects, dependencies, and risks / issues / resource constraints.25% of Time) Leadership in Agile / Traditional Project Management, Program Management, and Organizational Change for Technology Transformation
Mentor project team leads to guarantee project success and support the PMO in adopting and maturing project standards and guidelines across OIT.Apply expertise in agile / traditional project management, organizational development, and change management to lead and implement business technology solutions.Drive organizational change, transformation, and adoption during large technology system and process implementations, helping University partners align people, processes, and technology to achieve business outcomes.Participate in strategy-related activities as part of the PMO, such as roadmap creation, program development / management, and roadmap reporting.Oversee projects within assigned program area(s) ensuring alignment with OIT strategy, development of value measurements, monitoring project progress and cross-program dependencies.Conduct change assessments, stakeholder analysis, readiness evaluations, user adoption measurements through surveys, interviews, and focus groups to assess organizational readiness for process and system changes.Develop and implement change strategies including current and future state documentation, to maximize engagement and adoption.Foster a positive and professional work environment and promote effective teamwork.Competencies :
Acquiring and Analyzing InformationDisplaying CreativityPrioritizing and OrganizingServing CustomersSupporting CoworkersPosition Type / Expected Hours of Work
Work schedule and modality : This position works 35 hours per week Monday through Friday with a one-hour lunch break in a hybrid modality with one day a month required to be in the office.After-hours availability : Position requires that occasional duties must be performed outside normal working hours.Essential personnel designation : This position is not required to work during unplanned closures or weather emergencies.Leave blackout period : OIT staff are prohibited from taking non-emergency leave during the three-week period at the start of each semester, this includes the week before the start of the Fall and Spring term and the first two weeks of classes for the Fall and Spring term. Requests for support peak during these times and system availability is also critical, which requires all staff members to be working during these times.Salary Range :
115,000 - $130,000 (commensurate with experience)Required Education and Experience :
Bachelor's degree or equivalent in Information Technology, Computer Science, and / or Engineering Management discipline5-8 years of relevant experiencePreferred Education and Experience :
Master's degree or equivalent in Organization Development, Business Administration, or equivalent in training and experience preferred.5-8 years of relevant experiencePosition Type / Expected Hours of Work
Work schedule and modality : This position works 35 hours per week Monday through Friday with a one-hour lunch break in a hybrid modality with one day a month required to be in the office.After-hours availability : Position requires that occasional duties must be performed outside normal working hours.Essential personnel designation : This position is not required to work during unplanned closures or weather emergencies.Leave blackout period : OIT staff are prohibited from taking non-emergency leave during the three-week period at the start of each semester, this includes the week before the start of the Fall and Spring term and the first two weeks of classes for the Fall and Spring term. Requests for support peak during these times and system availability is also critical, which requires all staff members to be working during these times.Additional Eligibility Qualifications
Expertise in Agile project management, business analysis, change management, and organizational development.PMP, PMI-ACP, SSM, CSM, CSPO, and / or ITIL Certification preferred.Expertise with Project and Portfolio Management tools such as Microsoft Project or similar software (Smartsheet a plus)Experience with Agile and Sprint management tools such ServiceNowExperience in leading successful technology projects, deploying large-scale ERP technical solutions such as Workday, CRM solutions such as Salesforce, and CMS solutions such as Adobe Experience Manager - preferably in a Higher-Ed environment, training, and organizational development, including ability to facilitate problem-solving meetings to resolution, overseeing successful programs / initiatives, and providing impactful organizational development / change interventions.Well-developed analytical, planning, problem solving, critical thinking and decision-making skills.Excellent written, verbal communication, and interpersonal skills.Exceptional time management and organizational skills with the ability to manage multiple projects simultaneously with minimal supervision.Proven ability to set and manage priorities for multiple internal and external customers.Eagerness and ability to quickly learn and apply new skills and technologies.Strong technical skill to translate complex technical requirements into high-level project goals.Ability to manage and strengthen relationships between IT and campus partners.Work experience in universities and higher education institutions preferred.Benefits
AU offers a competitive benefits package including a 200% matching retirement plan, tuition benefits for full-time staff and their families, several leadership development certificates, and has been recognized by the American Heart Association as a fit-friendly worksite. Click here to learn about American University's unique benefit options.
Other Details
Hiring offers for this position are contingent on successful completion of a background check.Employees in staff positions at American University must deliver their services to the university from either the District of Columbia, Maryland, or Virginia, or perform work on-site at the university.Please note this job announcement is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.American University is an E-Verify employer.Current American University Employees
American University current employees must apply through their employee Workday account. If you are a current employee at American University, please log into Workday and select the Find Jobs report which will take you to our internal career listings.
Contact Us
For more information or assistance with the American University careers site, email theworkline@american.edu.
American University is an equal opportunity, affirmative action institution that operates in compliance with applicable laws and regulations. The university does not discriminate on the basis of race, color, national origin, religion, sex (including pregnancy), age, sexual orientation, disability, marital status, personal appearance, gender identity and expression, family responsibilities, political affiliation, source of income, veteran status, an individual's genetic information or any other bases under federal or local laws (collectively "Protected Bases") in its programs and activities.
Salary : $115,000 - $130,000
